CallPilot and CICS Setup 2

[alexburke]

Howdy.

This is a stupid question, but I need a good smack with a cluestick:

When installing a CallPilot, do you need to manually set up forwarding to the VM DN (like CFNA or CFB), or will the CallPilot magically grab calls from an extension that goes unanswered that has a mailbox set up for it?

Try not to whack too hard...

 

[Arr]

Calls must be programmed just like a NAM or Flash. No different. Call Pilot is still wearing its training wings.

Cheers
PhM

 

[alexburke]

So then how do you make it so that if an extension has one or more lines set to Appear+Ring, calls transferred to an extension will forward to the CallPilot if they go unanswered? CFNA apparently will cause *ALL* ringing calls, even calls on outside trunks, to forward.

These seem to be mutually exclusive!

 

[Arr]

Alex,
This is done by setting the AA/CCR rings to answer at an equal or lesser value than set CFNA. Where lines appear and ring on a set DO NOT use CFB.
Where no AA/CCR is set to answer, do not set CFNA on a ringing set unless the default auto destination, such as the GD mailbox on the prime phone, is set at an equal or lesser value than set CFNA.

PhM

 

[alexburke]

So what you're saying is that for the situation I've outlined, the behavior I'm looking for is simply not possible?!

 

[jsaad]

yes, Norstar does not distinguish between a ringing intercom and a ringing line. (add that to your wish list) so make the AA answer for example after 3 rings, then call forward your extension (or intercom) for 4 rings. that is how it's done. call pilot knows the difference between a ringing intercom and a ringing line.

or you could make the lines appear only. then only the intercom would ring.

http://www.tgscorp.com

 

[alexburke]

This is not what I wanted to hear, but I suspected it to be the case. Thanks.

 

[jaco235]

The way I set up call pilot or any other voice mail is to remove all lines from the sets and program a pool button to call out .This way I can use the other buttons to program different features that are very useful to my customers and I do not have any probems with the call forward feature and can set it up any way I want.
Jaco235

 

[alexburke]

Hey, you know what? I've used line pools for outbound calling in the past for MICS systems I've installed, but applying it with a CallPilot for the smaller setups also makes a lot of sense.

Thanks!