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Callpilot AA does not work with night service 1

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dhnl

dhnl

Vendor
Oct 21, 2002
227
CA
I have configured ring group 002 to contain the callpilot DN. Night service has been setup to automatically start as needed. I added target line 492 to use ring group #2.

The control set shows services ON at night.

Calls to the DID associated with target line 492 to not route automatically to the AA after 0 rings at night. Any idea what I am missing?
 
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This is a BCM400 3.7 with DTM/PRI.
 
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To get the auto attendant to answer a line you must assign that line to be answered in the Auto Attendant section.

Generally assigning a target line to the voice mail DN will get you into the voice mail section of the auto attendant. If no mail box exists and you have the return to AA on, you should get the stock prompt for a company directory (If there is no mailbox associated with the received digits/DN)


Are you trying to just get people into the voice mail portion or to get outside callers to a company greeting?
 
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I'm sorry, the above assumed you were using DID's, if not disregard.

If I understand correctly you merely have a line that is answered during the day by a live body and you want it to be answered by the Auto Attendant at night...?
 
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correct, calls must go to AA after hours after 0 rings. It is the main DID line for a customer.
 
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I don't remember ever being able to do that on Nortel phone systems.

Which again, if I am remembering correctly is one of the things I don't like about Nortel Mail products.

To get the line to be answered by the auto attendant you have to assign the line to be answered by the auto attendant.

Others here may know a way around this, but I haven't found one.

Generally the lines are set up so that after x amount of rings the auto attendant will pick up, or it is picked up right away always. I know there are several tricks to have the AA answer right away and hand it off to a live person during day time, such as recording silence in your day greetings and the setting up a transfer to the operator, but I have found no provision to tell the Auto Attendant to answer the line only during certain hours. (Only the greeting tables are time sensitive)

Then again, I haven't faced this scenario for awhile so I may have forgotten something...

I Suppose you could send the call to the voicemail DN with out a mailbox and then record a custom Auto Attendant greeting, but you would lose some of your routing capabilities. However, people could dial extension and go to the company directory.

VBut I think the way to do that would not be by assigning the voicemail DN to the night ring group but forwarding a phone with the line ringing on it to VM


 
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I've done this many many times on Norstar systems without any problems. Right now the BCM AA is configured to pick up after 4 rings during the day. This works great. I just need the AA to answer after 0 rings at night.
 
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Cool, I'll have to try the trick then, thanks!

I know this is a bit obvious, and I'm sure you've probalby already checked it, but are you sure ringing service is included in the night service activation?
 
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Yes, it should be ok there. Just to confirm can you point me to the location of that setting?
 
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Go to the control Set and press the softkey that says LIST and it will list all active night services.
I'm sorry I can't offer any more helpful of a suggestion.
 
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What you are trying to acheive is done very easy. I have a course on the BCM on my site and in part of the course I have set it up to do that.

You set up the AA to answer the calls after 12 rings. This way you can get the operator to answer the call before the AA kicks in. If the call goes to the AA you set a message all operators are busy and send it back to the operator with a transfer node on the CCR tree.You need to be creful if you have an operator who is slow you might want to consider switching of the transfer rinback timer otherwise when this timer expires the call will go to the general delivery mailbox.

On the BCM you set up ring group 2 with the voice mail DN and assign this to the appropriate target line or line.This way when you assign the voice mail at night. The call will go straight to voice mail with out the 12 ring delay.You will need to set up the approriate CCR tree for night depending on what you need to do at night.

You can then have the system switch over automatically for the night service or manually by the switch board operator.

If you wanted to set this up to go to voice mail at night without the call being answered during the day. The way to acheive this is possible but a bit more complicated for the switch board operator.You set up your voicemail AA for night. The operator then uses the following feature to set the AA on and Off.

Feature 982 and scroll to the answer lines option set it to on and the AA will answer the calls straight away at night.If you then do the feature 982 and switch it off the call will not be answered during the day.

I hope this makes sense and clears up a few issues.

Marshall



 
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Everything is setup as you describe however the calls are still not answered when night service is activated after 0 rings. The settings in Feature 982 look fine.

Any other ideas?
 
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Target line 492 is configured in AA yes, it answers fine after 4 rings. It is also configured in ringing services to group 002
 
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You need to shutdown the BCM and restart. A cold reboot if you like. I have had this problem in the past and it takes a reboot the reason if I remember right is you configure the night service before you set up the AA.

Have you put the system in night service using feature 871 and select the night service?

You need to use the control DN for the target line.

Marshall

 
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Tried a power off and restart yesterday, no change. Night ringing is enabled and shows as such on the display of the control set.
 
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