CallPilot 600 boot up error

[tetote]

I have finished with the wizard configuration and rebooted the server, but when it finishes the callpilot booting I get an error that the callpilot is running but is no able to answer calls.

the error says that two call prepossessing services are not up:
-CallPilot Blue call router.
-CallPilot IMA Service

Any suggestion on what could be going wrong?

 

[tetote]

blue call router is up, ima service is not comming up.

Any ideas?

 

[Triton101]

5.0?

did you image the CP and add latest PEPS, before running config wiz?

are you connected to the ELAN (PBX config done?VAS, ELAN, CDNs + agents?)

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[Triton101]

if blue is up, thats good....

IMA is Internet Message Agent i think....

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[tetote]

blue is up and running, also the call pilot is answering calls. Doing some investigation I saw that the IMA is used for some king of message notification.

It is 5.0.
The PBX configuration is done, ACD, CDN also I have ELAN connection with the PBX.

What I do not know if I'm missing something for IMA sevice. I have look on the manual for the first time configuration of the call pilot and did not find anything.

 

[janaya]

check the IP settings again in your config wizard. Normally when I see these problems there is some type of information that is input wrong. could be a couple of octets swapped. Easy check, easy change.

 

[tetote]

Very well thanks...