CallPilot 4 No aswer when calls come from transfer

[ospe]

I´ve got a CallPilot 201i release 4.0, When I call direct to an ext. and This ext. does,t answer the call goes to the mail box ext, but When I ask to be transfered to ext. and If This ext. doesnt answer the call never reach the callPilot (the call is release).

Here is a trace:



.trac 0 3999


IDLE TN 008 0 00 01 MARP


.trad 1 18


ACTIVE TN DTI 001 18
INDIRECT MW_CALL
ORIGDN 3999

ORIG TN DTI 001 18 DID RMBR 1 3 INCOMING TRUNK CALLCALL TYPE VCE CNI 2122385143
SICA 1
SENT CONN 0101 RECV CONN 0001
PDCA 1 PAD 0 6 PCML A A
TERM NONE
DIAL DN 7000
MAIN_PM ACD AUX_PM ACD_WAITING_HI
TALKSLOT NONE
QUEU ACD
CALL ID 0 289





.
CSA001 9 11:22:00 11/04/2006 4



TRA100

.*

.*

.*

.
CSA001 9 11:22:30 11/04/2006 4
trac 0 3999


ACTIVE VGW TN 008 0 00 01


ORIG TN DTI 001 17 DID RMBR 1 2 INCOMING TRUNK CALL
SICA 1
SENT CONN 0101 RECV CONN 0001
PDCA 1 PAD 0 6 PCML A A
TERM TN 008 0 00 01 MARP CUST 0 DN 3999 L500
TDTN 0 SLOT 14 PTY SLOT 7
DIAL DN 3999
MAIN_PM RING AUX_PM
TALKSLOT ORIG 7 TERM 15
QUEU CAD
CALL ID 0 183





.trac 9


TRA101

.trac 0 3999


ACTIVE VGW TN 008 0 00 01


ORIG TN DTI 001 17 DID RMBR 1 2 INCOMING TRUNK CALL
SICA 1
SENT CONN 0101 RECV CONN 0001
PDCA 1 PAD 0 6 PCML A A
TERM TN 008 0 00 01 MARP CUST 0 DN 3999 L500
TDTN 0 SLOT 14 PTY SLOT 7
DIAL DN 3999
MAIN_PM RING AUX_PM
TALKSLOT ORIG 7 TERM 15
QUEU CAD
CALL ID 0 183





.
CSA001 9 11:23:00 11/04/2006 4
trac 0 3999


IDLE TN 008 0 00 01 MARP


.trad 1 17


ACTIVE TN DTI 001 17

ORIG TN DTI 001 17 DID RMBR 1 2 INCOMING TRUNK CALLCALL TYPE VCE
SICA 1
SENT CLRB 1101 RECV CONN 0001
PDCA 1 PAD 0 6 PCML A A
TERM NONE
DIAL DN 3999
MAIN_PM HALFDISC
TALKSLOT NONE
QUEU NONE
CALL ID 0 183

(when I call the ext. 3999 directly the calls goes to the mailbox, but when I ask to transfer to ext. 3999 the call never reaches the callpilot)

 

[johnpoole]

add sfa to the set.. because the call is transfered, secondary call forwarding must be allowed on that set for rco to control the fdn

john poole
bellsouth business
columbia,sc

 

[sandyml]

Check to make sure that your CallPilot ports are programmed with MMA in the CLS; check to make sure that the number the phone is set to FNA to is the voice messaging CDN and not the ACD queue.

What SU and peps are on the CallPilot?