Callpilot 4.04 Daylight Saving Tim DST PEP - and other PEP

[sienz]

We just upgraded our CP to 4.04 201i and it seems that we do not have any issue with Time stamps/DST. This week, we have a corrupted mailbox and NORTEL needs to be involved in this issue and our vendor need to complete the PEP in order nortel to touch our CP server.

Here are the PEP that we currently have installed:
CP40404SU03S
CP404S03G07C
CP404S03G10S
CP404S03G12S
CP404S03G14S
CP404S03G22S
CP404S03L11S

My questions;
1. Do we still need to install the DST pep (CP404S03G23S)
2. How can we know which Pep that we need to have? any info from the Nortel site?
We are going to install these Pep next week:
CP404S03G23S daylight_sav
CP404S03G17S Trace Viewer Utility
CP404S03G25S Clp / Sccs & message fwd rule
CP404S03G30S Rna
CP404S03G31S Dsp fix
CPSECPEP007S Security pep


Please let me know how can we know which PEP that I need. Thank you

 

[strmwalker]

sienz..the peps you are talking about is what you need.
these peps i give you are the last 4 character G23S,
G17S,G25S,G30S,G31S you need and will help with alot of
errors.CPSECPEP007S is a microsoft hotfixes it will fix alot
of wierd problems and you do need it.

no problems only solutions

strmwalker

 

[sienz]

Do we need to install PEP for DST if I have CP v.4.04 201i?

Is this the PEP?
CP404S03G23S daylight_sav

 

[MrPederman]

CallPilot Top Issues and Recommended PEPs

BULLETIN ID: 2006006694, Rev 54
PUBLISHED: 2008-01-29
STATUS: Active
REGION: All
PRIORITY: Major
TYPE: Bulletin

Reissue Reason:
Updated CallPilot Top Issues and Recommended PEPs

Background:
Requests have been made by the Channel Partner Community to be apprised of the top issues being investigated by Design which may not yet have a solution.
The purpose of this notification is to inform the Channel Partner of these investigations which they can then relate to issues they may be seeing in the field, thereby reducing the need for individual cases and escalations.
The accuracy and timelines of the issues, Designer Patches, Soak Patches, and other information contained within this document can change rapidly. Please also take advantage of other documents and tools made available to you by Nortel in order to ensure a systemic view.
Analysis:

ISSUE: Access channels do not answer calls after running configuration wizard on Callpilot 4.0 system with CP40404SU04S

RLS: CallPilot 4.0 CP40404SU04S

CR: Q01782363

SYMPTOMS: If CP404SU04G33S (part of CP40404SU04S) is installed on a CallPilot 4.0 system, Access channel
Class ID's could be removed after Configuration Wizard is run

WORKAROUND :
1) Change SDN entries for " Symposium Voice Services" to " Voice Messaging"
2) Run Configuration Wizard and input Class ID entries for all Access ports
3) Reboot
4) Change SDN entries modified in step 1 back to "Symposium Voice Services"

STATUS: CP40404SU04S was updated on January 25th 2008 to include PEP CP404S04G42S which addresses above issue, CR Q01782363, Service Update 4 can be downloaded from the ESPL

http://www.nortel.com/espl

.
.
CallPilot Top Issues and Recommended PEPs
***********************************************
CPDSKPEP001S Frees up disk space on :C partition
CPSECPEPSP2S MS Service pack 2 for windows 2003
CP50041SU02S CallPilot server 5.0 service update 2
CP500S02G25S DSP has not replied to an Audit command- event 38007
CP500S02G18C CallPilot Manager\ Reporter for service update 2
CPSECPEP009S CallPilot Server Security Update - Microsoft hot fixes up to MS07-MS062
CP500S02G12A AppBuilder Application (05.00.41.26)
Recommendations:



*** PEP BASELINES ***

*****CP 5.0*****
CP500S00G17S File permissions and cpu usage enhancements.
CP500S00G18S Multiple CR Fixes to be installed on CallPilot 5.0 GA (05.00.41.20)
CP500S00G27S Slee/Unified tracing enhancements
CP500S00G19C CallPilot Manager release 5.00.41.29, to be installed with CP500S00G18S on top of CallPilot 5.0 GA.
CPSECPEP008S CallPilot Server Security Update - Microsoft hot fixes up to MS07-MS054
CP500S00G21A Application Builder 05.00.41.21
CP500_MyCallPilot Current MYCallpilot Software 05.00.41.10
CP500_Desktop Current Desktop Software 05.00.41.10
CP500_HighAvailability Latest EMC software


*****CP 4.0****
CP40404SU04S CallPilot 4.0 Service Update 4 Cumulative
CPSECPEP008S CallPilot Server Security Update - Microsoft hot fixes up to MS07-MS054
CP500S00G21A Application Builder 05.00.41.21
CP404S04G22C CallPilot Manager/Reporter version 04.04.04.30
CP40_MYCallPilot MYCallPilot 4.04.04.20
CP40_Desktop Desktop Messaging 4.04.04.32
CP404ACC002S PCAnywhere (Host Only) 201i only
CP404_UprgradeWizard_V08


****CP 3.0****
CP30306SU02S CallPilot 3.0(03.03.06.00)- Service Update 2(SU02) Cumulative
CPSECPEP008S CallPilot Server Security Update - Microsoft hotfixes up to MS07-MS054
CP303SECSP1S CallPilot 3.0 (03.03.06)- Service Pack 1 for Windows Server 2003
CP500S00G21A Application Builder 05.00.41.21
CP404S04G22C CallPilot Manager/Reporter version 04.04.04.30
CP40_MYCallPilot MYCallPilot 4.04.04.20
CP40_Desktop Desktop Messaging
CP404ACC002S PCAnywhere (Host Only) 201i only
CP303S02G05S Fixes problems in the following areas: Multiple Slee enchaments, Resource package etc
CP303S02G07S Daylight Saving Time Update
CP303S02G08S Users Unable to Login to CallPilot. Event ID 36219 Generated
CP303S02G10S DSP has not replied to an Audit command-event 38007
CP303S02L09S Virtual Memory Error Popup Followed by System Degradation
CALLPILOT TOP ISSUES AND RECOMMENDED PEPS 2006006694, REV 54
CP303S01G16S OM server synchronization failure causing Reporter connection issue



*****CP 2.5*****
CP25006SU02S Service Update 2 (SU02)
CP250SEC003S Server Security Update w/ Microsoft hotfixes up to MS05-053
CP500S00G21A Application Builder 05.00.41.21
CP404S04G22C CallPilot Manager/Reporter version 04.04.04.30
CP40_MYCallPilot MYCallPilot (Requires L06S for 2.5 Compatibility)
CP40_Desktop Desktop Messaging (Requires L06S for 2.5 Compatibility)
CP250S02L06S CP2.5 forward compatibility (Required when using 4.0 version of
CallPilot Manager, Application Builder, or MyCallPilot Web Client)
CP250S02G10S Addresses potential problem within CallPilot IMAP service & one within the
Express Fax Messaging feature.
CP250S02G12S CallPilot not answering calls for 20 minutes/Memory Leak In TAPI
CP250S02G15S Crash of AOS service. A Ring-No-Answer condition of CallPilot Server,
No ability to Launch Version Manager Utility From Support Tools
CP250S02G16S T1 Remote Notification Disabling Itself after 2.5 SU02 install
CP250S02L22S Glare Condition with CalPilot T1 (SMDI) Connection causes RNA
(only for 1002rp platforms)



*****CP2.02*****
CP20127SU05S Service Update 5 (SU05)
CP202SEC004S CallPilot 2.02 (2.01.27.05) - Server Security Update w/ Microsoft hotfixes .
CP404S04G16A Application Builder version 04.04.04.11
CP404S03G07C CallPilot Manager and CallPilot Reporter version 04.04.04.17
CP40_MYCallPilot MYCallPilot 4.04.04.20
CP40_Desktop Desktop Messaging
CP202S05G14S IMAP service shuts down and restarts.
CP202S05G19S Users Unable to Login to CallPilot. Event ID 36219 Generated
CP202S05G21S Reporter data incorrect on Remote Notification Reports
CP202S05G22S Fixes addressed by this PEP: Events 41015, 41016, 41017, 41505, RNA etc..
CP202S05G23S Reporter shows all zero's OM not collecting on the Blue database

Required Actions:
See Analysis

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Products and Releases:
The information in this bulletin is intended to be used with the following products and associated releases:
PRODUCT RELEASE
CallPilot-All Lines-All Products
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our knowledge base, or to contact a Technical Support Representative, please visit
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[sienz]

MrPederman, Thank you for your info?

Do i need to install PEP for DST? This is the first DST after we got the new CP v.4.04 201i?

Thanks

 

[janaya]

I think the DST pep was integrated in the latest SU patch. I tried to load after loading a current SU patch and the system told me that I didn't need it.

With this notification, just load it. If you don't need it the system will tell you. This is a quick patch anyways. Takes all of 30 seconds to load.

John

 

[sienz]

Janaya,

Which SU patch (the DST pep integrates)?
My CP has CP40404SU03S