CallPilot 150 w/ Enhanced CC cutting off prompts

[johnathcc]

Customer has a MICS, sw ver 7.0, with T1/PRI/DID, and a CallPilot 150 with Enhanced Call Center. They say often the Call Center's greetings get cut off half-way through, e.g. "We apologize for the delay. If you would like to leave a message, press--".

I think this is happening only with the call center greetings, not with the initial auto-attendant greetings or the CCR prompts.

We have the latest software on the CP150, version 31.10.31.22. Any ideas?

 

[ptstechnician]

Just a thought - are they getting transfer to an available agent when the message gets cut off? That would be normal.

 

[johnathcc]

That's possible. I'm handicapped because I've only heard this with my own ears once, and then the malfunction was different--it repeated an EWT greeting when it should have gone on to the next one.

I just deleted the EWT table entirely (no, not in a fit of pique! it wasn't being used anyway). We'll see if that helps, and if it doesn't I'll set the greetings to Force Listen in the cc routes.