callpilot 150 - Submenu plays greeting then disconnects caller.

[RodneyMcSnow]

I have a Callpilot 150 3.1 behind a MICS 032. All T1-PRI calls ring directly to the Call Pilot. Callers then dial extension number or make a 1-touch selection. No problems so far.
However, If the caller selects option 3 for parts department the call goes to a submenu where the callers then press 1-for john smith, 2-for mary jones, etc.
If the callers do not make a selection while in the sub-menu, the Call Pilot disconnects the call after the greeting plays.
I have tried to research this issue and the Call Pilot Documentation states this problem however it is with an Information Mailbox, not a submenu.
Anyone have any thoughts?

 

[PERRYPJ]

Change the Destination in the INFO path to either HOME or PREVIOUS

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[RodneyMcSnow]

I do not have a HOME or PREVIOUS option in the CCR Tree menu. If I select a menu option 1-6 or press 0 the call routes accordingly however if no action is taken the system says: exiting the system, goodbye.
Does the caller have to absolultely press an option to repeat the menu or return to the main menu?