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callpilot 150 realese 3.00
- Thread starter shadamnet
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I presume you mean the login light to begin blinking when the queue Grade Of Service starts to drop below 100%
Call Center General Properties>
Primary Alert timer :60
Secondary Alert timer :90
This will blink the agents login LCD slowly after 60 seconds as a warning cursor that there is a call waiting in queue for greater than 60 seconds. The agents have another 30 seconds to answer the waiting call (based on a 90 second secondary alert timer). Once the Secondary Alert timer expires the login LCD will begin to blink quickly.
The Secondary Alert timer sets the Grade Of Service for all queues using the percentage of calls answered within 90 seconds.
David Brillert:
NNCAS NNCSS NNCDS 3Com CNTS
Product Manager
Call Center General Properties>
Primary Alert timer :60
Secondary Alert timer :90
This will blink the agents login LCD slowly after 60 seconds as a warning cursor that there is a call waiting in queue for greater than 60 seconds. The agents have another 30 seconds to answer the waiting call (based on a 90 second secondary alert timer). Once the Secondary Alert timer expires the login LCD will begin to blink quickly.
The Secondary Alert timer sets the Grade Of Service for all queues using the percentage of calls answered within 90 seconds.
David Brillert:
NNCAS NNCSS NNCDS 3Com CNTS
Product Manager
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