CallPilot 150 on Nortel System. Option 7 Transfer on External Telephone number not working

[Shawn Bisaillon]

Hi,

Usually to activate this option


Feature 981
Admin
8
Then you should have the option for TEL or EXT. I only get the option for LOCAL EXTENSION.

I'm pretty sure I need to activate that option somwhere but not sure where.

Can someone help me out ?

Thanks

 

[telcodog]

Sounds like that system has been secured against hackers. They do it by getting into a mailbox and set that option to dial a trunk access code, 1010 number etc etc which allows them to make LD calls on the system owner's dime.

You would have to unsecure the system and allow mailboxes to dial out and I doubt that you will find anyone on this site who will tell you how to accomplish it. I hate hackers and will do everything in my power to screw them up!

 

[Shawn Bisaillon]

Hi,

I would be surprise it would be the case. Nortel unit was just reset to factory default. Everything outside this works fine.

I'm pretty sure it's only an option to activate in the call pilot or Nortel PBX system.

 

[curlycord]

We can tell you that it's in Class Of Service and it's called "External Transfer" so knowing that and using the guide for your version of Callpilot you should have no problem as long as you are the onsite admin with the admin password.



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[Shawn Bisaillon]

Thanks

 

[phoneguy427]

Setting outdial to pool or line would help in mailbox admin, default is set to none I believe.

 

[Shawn Bisaillon]

Hi,

I did verif and option Enable Outbound Transfer is activate.

But when I go in Feature 981 to put the phone number, I only have EXT option.

If I do in the Mailbox configuration in my CallPilot, I do have : Outdial Type: and I need to select Line, Pool or Route (Nothing selected right now)

 

[Shawn Bisaillon]

phoneguy427

That's what I saw. They asking me for a # after the Line/Pool/Route

 

[phoneguy427]

If your lines are in pool "A" then enter "1" for the pool number and press ok.

 

[Shawn Bisaillon]

Thanks will try it out.