Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

CallPilot 150 3.0 choppy audio

Status
Not open for further replies.
kpzan

kpzan

Technical User
May 14, 2016
173
US
Just installed a CallPilot 150 3.0 on a MICS 7.1 in the last couple of weeks. It's a very busy doctor's office with 8 rollover pots lines. The Callpilot is full auto attendant and answers hundreds of calls a day.

A few times a day there are reports that the main greeting has choppy audio or "clipped speech".

Also the CallPilot ethernet port locks up. When the customer tries to connect from their web browser it says "unable to connect to server". The green ethernet light on the CallPilot stays lit when unable to connect. F983 and all other telephone/CallPilot programming functions continue to work when the ethernet port's down.

After powering the CallPilot down and back up the ethernet port starts working again but the choppy audio trouble remains.

Any suggestions?
 
Sort by date Sort by votes
Is it a new CP?
If not did you do a a REINSTALL?
I would first try an upgrade it to the latest...might overwrite corruption.

________________________________________

Add me to LinkedIN

**New Allworx Forum**

small-logo-sig.png

=----(((((((((()----=
Toronto, CAN
 
Upvote 0 Downvote
Thanks.

It's a refurb. My vendor said a reinstall had been performed on it and it did appear to be in default when I first turned it on and began programming it.

Question: Would a reinstall at this point be worthwhile? If not I think I can get my vendor to send me a 3.1 replacement.

 
Upvote 0 Downvote
Thanks again.

I'll perform a 3.0 to 3.1 upgrade.

Will the upgrade erase my programming and recorded voice prompts?
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

Michael OConnor
  • Question
Call Pilot 150 External Transfer Not Working
Replies
4
Views
288
curlycord
curlycord
Michael OConnor
  • Locked
  • Question
How to Upload audio files to CP 150
Replies
1
Views
111
curlycord
curlycord
thensley
  • Locked
  • Question
CallPilot 100 CCR Tree Transfer
Replies
5
Views
175
curlycord
curlycord
accumatt
  • Locked
  • Question
Caller ID Not Working On Outbound Transfer Via Call Pilot 150
Replies
1
Views
125
accumatt
accumatt
curlycord
  • Locked
  • Question
Formatting Callpilot Memory Card
Replies
4
Views
141
exsmogger
exsmogger

Part and Inventory Search

Sponsor

Back
Top