Callpilot 100 & Cics 7.1 voicemail options

[AyaaNort]

Hi all...when working with a Cics 7.1, & call pilot 100, is there a option for individual voicemails to be turned on when night service is turned on (AA is not being used in day time, calls are answered manually), or even invidually turn the voicemails on and off. At the moment when the night service is turned on the system kicks in and calls can be directed to voicemail, during the day AA is not being used and calls answered manually, and if no ones answers after 5 rings it's goes to one of the individual voicemail extensions (voicemail's is not required during daytime, but currently active)....thanks in advance.

 

[curlycord]

You cannot control mailboxes on or off automaticlay.
Instead you programming options and watch out for timer conflicts.

Those whom have external lines ringing at their set should not have forward busy of no answer to voice mail programmed, exception is no answer at reception set only so it dumps into the general mailbox.

Suggest to program AA/Lines/ to answer after 5 rings as a back up.

Depending exactly what the want depends how we set it up.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[AyaaNort]

Thanks for your feedback. They don't want the AA to pickup at anytime during business hrs. I set the VM to pick up after 6 rings,that give them enoiugh time as somenone always picks up before the first couple rings.

 

[exsmogger]

You could try using F984 to manually forward calls to voicemail. This can be programmed to a button. This will forward any call that rings at an extension to an individual's mailbox, so outside calls should only ring at the receptionist extension as Curlycord pointed out.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[AyaaNort]

Hi..Exmogger, The system rightnow as is setup the AA kicks in after business hr's, so let's say if a call comes in after hr's and they dial extension 224, and that extension is forwarded to VM then the VM should kick in right away, even if the VM is set to 5 or more rings right. As you can't turn individual VM's ON or OFF...Thanks

 

[allworxguy]

THat is correct. F984 overides any CFNA/CFB settings and sends caller to the mailbox immediately.

Marv ccna

http://www.telemarv.ca