CallPilot 100/150 Lost all settings after power outage.

[PeetMcK]

I'm just dropping this here on the off chance someone could offer a bit of advise. I'm a 20 year IT admin, but avoided everything to do with phone systems of this vinatage. One of my clients has a CallPilot 100/150 that completely reset itself after a power outage. The local telco that installed and maintained the system has abdicated responsibility. And of course, there are no backups of the system that we know of. That said, it's booting and showing the default 20 mailboxes, but no other licenses that were installed exist anymore.

However the ip, passwords, Directory are all there. But no Call Center or other features or all the mailboxes they were licensed for.

I see here (

https://curlycord.com/keycodeservice.php)

there are several options to find keycodes, but I'm not sure if those are applicable and for the life of me I have no way to install Element Manager.

Any advice would be appreciated.

Thanks.Peet

 

[curlycord]

That page was referring to BCM phone systems.
Element Manager is not needed as it is for BCM.



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[PeetMcK]

Are there similar recovery methods for a callpilot 100/150? It looks like that page is no longer available. And of course I didn’t save a copy of it. But if it doesn’t apply at all to the 100/150, no worries.

But would the key codes be found in logs on the CF, or is there a way to pull this logs from the 100/150 remotely? I was not Ave to find a log download in the web UI.

Thanks.Peet

 

[curlycord]

Your system has factory defaulted, there is no means to extract any info from it since it has all been wiped out.

Having a backup is so important, not only can you restore programming but it contains the keycodes too.

You need to pretend it's like new now and purchase keycodes and re-program.




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[PeetMcK]

Preaching to the choir. I've spent my entire career hammering the need for backups and held a lot of hands when folks ignored the advice.

As the system is not part of my management, I've never pulled a backup from a Call Pilot system, but it is possible there may be one floating on the client's file server. As the name seems to be arbitrary input provided during backup I'm trying to work out if there's something searchable about the name. From the info that was on the page above it sounds as though it's in a compressed archive that's not a .zip as the recommendation was to use 7zip to access the archive. Is there a standard file extension associated with a CallPilot backup? .tar, .tgz?

That said, this is exactly the reason why I steered clear of phone systems like this. I'd really love to take a dive into the heads of the developers who thought a factory wipe and reset would be the the best bet in the case of a boot issue. I'm imagining that philosophy applied to any other infrastructure product, routers, switches, mail servers, file servers ... I'm not wrapping my head around the engineering choice.

Thanks.Peet

 

[PeetMcK]

Okay, I think I may have worked out searching for a backup.

https://www.tek-tips.com/faqs.cfm?fid=7556

This leads me to believe that there will be an uncompressed "ST" folder with a "keycodes.sto" file ... so searching for a folder named "ST" and/or a file named "keycodes.*" should find an uncompressed backup if one was to exist.

Is that a sane assumption?

Thanks.Peet

 

[curlycord]

It appears to be an insane question...lol?

What your reading is to how to find a keycode in a backup file, but you said:

"And of course, there are no backups of the system"

So if no backup then your out of luck, as mentioned "Having a backup is so important, not only can you restore programming but it contains the keycodes too."








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[PeetMcK]

Again, you are preaching to the choir. I understand the importance of backups. I completely agree with you and systems I maintain and have a responsibility for are fully backed up.

I'm not sure if you missed the full statement in my original post, but for clarity ... "And of course, there are no backups of the system that we know of."

It is entirely possible that the local telco that installed and maintained the system created a backup for the system and that backup may be stored locally in a file share.

To that end, I'm offering my help to my client to attempt to find a possible backup. I do understand what I'm reading here:

https://www.tek-tips.com/faqs.cfm?fid=7556,

and that it's describing the contents of a backup of a CallPilot system. I'm currently in a place where I cannot put the system offline to pull a backup with CallPilotBRU.exe, so I'm doing my best to piece together what a CallPilot backup created by CallPilotBRU.exe would look like. From the FAQ, it sounds as though it would be an uncompressed set of files and folders. With one folder being named "ST" with a file inside that folder called "keycodes.sto".

If the above assumptions are correct I can search for "keycodes.sto" and/or a folder named "ST" on their file server in hopes that a backup was created by the telco and stored on the file server.

With that in mind, I'll rephrase the sanity-check question:

If I'm searching for a backup created by CallPilotBRU.exe of a CallPilot 100/150, what can I key that search off of to be as sure as possible that if a backup exists in a large file structure that I either find it or can be reasonably certain that no backup exists in said filesystem. From information on this FAQ,

https://www.tek-tips.com/faqs.cfm?fid=7556,

it sounds as if backups taken with CallPilotBRU.exe end up in an uncompressed folder structure. In that structure there should be a folder named "ST" containing a file named "keycodes.sto".

Is it reasonable to search a filesystem for a folder named "ST" and/or a file named "keycodes.sto" and if none are found assume that no (uncompressed) CallPilot backup exists on that file system? Or am I missing something about the way CallPilotBRU.exe captures a backup of a CallPilot 100/150? i.e. does CallPilotBRU.exe compress the backup it captures from a CallPilot 100/150, in which case I should be searching for an archive. If it does compress the backup, does it do so as a .zip or another format?

I do appreciate your time and your help and I hope I've stated myself more clearly.

Thanks again for your time.Peet