Calling virtual line directly over CCIS

[phadobas]

I have a 2400ICS connected to a 2000IPS via CCIS. Obviously, I can call stations between the 2 systems just fine.
But when I want to call a rollover (or a virtual line appearance) of a phone on the 2000 from the 2400 I can only do this with my IP phones. Legacy Dterm's virtual will not go through. I get a fast busy.

I checked and the line I called was not on "Do Not Disturb" or on call froward. I checked dialing plans and all seems fine. This whole setup was programmed by my predecessor, who is not here anymore.
Any ideas?

 

[smoom]

Are your IP phones IP phones from the 2000 or from the 2400?
Most likely I would look at the numbering plan in the 2400 if the virtual extension range is not programmed you would not be able to call them.

 

[phadobas]

The IP phones are on the 2000. My 2400 is the old ICS type.
The virtual lines on the 2000 have the same starting digits as the my-lines, so it's not a numbering plan problem on the 2400 end. Might be something in the 2000 though that I need to tweak...
I just couldn't find it yet.

 

[mextera]

The IP phones (2000) can call a stion in the 2000. Same numbering plan.

I would look in the 2400.

Mextera

 

[pave35]

The 2400 is not routing the lead digits in LCR for the virtual stations in the 2000.
Have your v

 

[pave35]

Have you vendor add this to the 2400.

 

[phadobas]

I'm the programmer of the system, not some vendor, and it is directing the leading digits in the LCR. I checked that. It's something else...

Thanks

 

[3racefan3]

How is ASPA broken out in the 2400? Possibly the 2nd digit of you viturals is not programmed.
TN 1
ACC: XZ
CI N ( also do H here)
SRV : LCR
RT: YY 2ND: 0 AH : 0 SUB : 0
In ACC X is the first digit and Z the second. I work on a site that ASPA is broken out to 4 digits because of the network systems.

 

[phadobas]

THAT'S IT!!!
ASPA (or AASP in my system).
These digits are actually broken out to all 5 digits! There are two different sets of extensions on my 2000IPS: they are either 55xxx or 65xxx. The virtuals all have "0" as their 3rd digit, so virtuals are all 550xx or 650xx.
Now, 65xxx was defined in AASP with its first 2 digits. But
all the 55xxx station numbers are defined with all of their 5 digits!!! (there are not many stations, so the person who set up this system, defined them all one-by-one in AASP) However, he forgot(?) the 550xx numbers. So I couldn't dial them.

Thanks 3racefan3! Good catch there!