Calling via an IP Gateway is denied?

[hummer3331973]

Hi-

I'm trying to install a Cisco IP Gateway to a satellite office of ours that is using BCM50 PBX. The vendor added new analog line, assign them extension (eg 211) to connect to the FXO port of the IP Gateway.

Our set-up is if anyone from this branch office wants to call the Main, he just needs to dial the analog line (211), he'll get a 2nd dial-tone, then dial a four-digit number (6xxx) that's set on the Gateway.

Here's the problem. If I dial from the outside, listen to the RVA, dial 211, then the 6xxx number it's working ok. But if I'm calling from inside the office using a digital phone, dialing 211 gives me a second dial-tone, but when I dial the 6xxx I'm hearing a denial or fast-busy tone.

Is there something on the BCM50 digital phone that restricts this?

 

[jsaad]

i believe a the digital phone will not generate a touch tone on a station to station call. try feature 808 for long tones then the 4 digit number. if that works you may want to swap that analog port for a trunk port instead.

 

[hummer3331973]

Will this be true for all digital phone models of BCM50? It's my first to install on this brand of PBX. That will be a bummer since we just paid for those analog lines keycodes

 

[jsaad]

i believe all phones will not generate touch tones on station to station calls unless ftr 808 is used or if you use an analog phone.

 

[hummer3331973]

Thanks will try that 808 prefix.

Btw, the trunk ports you mentioned here are those connected to the telco, right? Can we assign an extension number to the a trunk port? Or we need to change the dial plan on the PBX?