calling normal huntgroup no available agent

[gergje]

Hi

I have a huntgroup with 9 people in it

People call to the hunt group but if all agents are having a call, how can i make sure there is a redirection to another extension?

Cover path or other possibilities?

 

[rioxone]

in the vector for the skill have it check for availble agents. the go to a step for a voice mail or what ever you what.

 

[gergje]

thanks for your reply

i solved it i think by adding a cover path with attendant on position 1

there is no use of vectors (don't ask)