Calling Microsoft Outlook contacts 4

[polarity]

Hello all,

Does Avaya have an interface to allow a user to initiate a call from their contact list in Microsoft Outlook and have it dial out on their phone with just a couple of mouse clicks?

Thanks,

Jim

 

[scottjc]

The TAPI driver is on the user CD.

 

[amriddle01]

Certainly do, it integrates with Phone Manager, you need to load TAPI onto the PC also.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[polarity]

Great! Is there any installation documentation or can one of you fellows explain in more detail how to set this up? I just installed TAPI on my PC and do have Phone Manager Pro, from here I need to know the next step.

Thanks

 

[Bas1234]

Reboot the PC after the install, go to your contacts in outlook select the dial icon. Select the "Dialing options" the in the pulldown menu select the IPOffice extension. this must be done once then you able to start a call to a contact.

Greetzzz..Bas

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It works! Now if only I could remember what I did...
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[Bas1234]

Here is a manual;

http://www.ipofficeinfo.com/pdf/Dialing from Windows using TAPI.pdf

___________________________________________
It works! Now if only I could remember what I did...
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[TomMills]

before the extn will show in the dialing options box you need to go to control panel, phone and modem options,advanced tab and double click on the avaya ip office tapi2 service provider

put in the switch ip address, and put your extn number in the username tab and password if you have one set.

ok it all then reboot the pc, you will then see your extn in the dialing options box.

 

[brainey1]

This will not work on Microsoft Office 2007. It will on 2003.

 

[TomMills]

it will work on office 2007

 

[brainey1]

I am open to suggestions to get it to work. I had it working for many years and went to 2007 and I can't get it to work. Unistalled and reintalled many times. I am using User 4.2.12.

 

[IPOfficeIreland]

I am using 2007 and have it working, but i noticed that when you go to Control Panel - Phone&Modems/Advanced you will not see the Avaya Tapi driver.

Click Add and you will see it in the list.

 

[TomMills]

so am i. used it 2 minutes ago

list the steps you have taken and we might see whats missing

 

[brainey1]

I just removed and reinstalled Phone Mgr and rebooted every time. Still doesn't show IP office extension when I go to my dialing properties. Any suggestions? I am using 4.2.12 on IP500 4.2.4.

 

[IPOfficeIreland]

phonemanager is not Tapi - Tapi is a seperate installation file, see Bas1234 link above

 

[brainey1]

Done that along with it.

 

[TomMills]

can you see the avaya tapi in the modem options?

 

[brainey1]

Yes and all of the info is correct. I ahve been programming and installing IPO since its inseption in this country and never had a problem until I went to Office 2007.

 

[TomMills]

i have sometimes had to reboot the pc a few times to get it to go.

what do you have set as the username in the tapi2 config page bit

 

[brainey1]

I have the user name where as phone manager seems to use the full name.

 

[TomMills]

try your extn number. then reboot