Calling local number that does not go thru?

[PTALLY]

Hi


I am trying to call a local number which I have checked and the local prefix has been added to our switch why does it not go thru? I call this number and it just rings and rings with no answer. I call it from an outside line and the other end picks up what could be the issue and what can I do to resolve this issue? Any help would greatly be appreciated.

Thank You,

PYALLY

 

[acewarlock]

print all your local NXX's to make sure the one your calling is going out the same RLI as the others.

or do a trace on your phone when your calling it to see what TN it is going out on.

 

[Avaya911PLM]

If you are going out on a PRI, go into LD 96 and enable the DCH monitoring (off hours only, or you will get flooded).

Capture the data, and look closely at the CALLED number parameters.

--
Fletch

http://PBXTech.Net

 

[vztech]

My guess would be Bars is not stopping you from going out or you would of got a fast busy.Look at the RLI then the RLB and see if any DMI's are set up to insert or delete digits.But I would trace it first before looking into the RLB

 

[PTALLY]

The prefix is set to AC1 I also took the prefix out and re-entered it to make sure it was set correctly. I am not real heavy on the Telecom side so how do i actually do a trace of the number or what else I need to do.

Thanks,

PTALLY

 

[acewarlock]

Did you check to make sure it is going out the same RLB as the other NXX's ?

 

[PTALLY]

When I took it out and put it back in I made sure it was in the same RLI as the others. How do I do a list for all?

PTALLY

 

[vztech]

go to LD 86 and

REQ-PRT
CUST-0
FEAT-RDB
RLI-(and then enter the RLI #)

to prt all npa,nxx do that in LD 90

 

[PTALLY]

Thanks I will try that.

PTALLY