I am trying to setup a calling group, x3096, to ring, then overflow to another calling group, x3098, then overflow to voice mail. The timers on both groups are set to 30 secs. The max number of calls is 5. If I call 3096, it will ring, then log the agent out if not answered, and overflow to an agent in the x3098 group. If the agent in the 3098 group is logged in and just lets it ring, it just sits there and rings, doesn't to an auto logout and overflow to voice mail. If no agents are logged in at any group, it just rings forever. If I dial the 3098 group directly, it will overflow to voice mail. This leads me to beleive only one overflow path is possible. Does this sound correct?
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