Calling Group

[chaznw]

We have a two digit dial plan in our Denver office. I set up extn. 60 by renumbering one of the adjunct extensions. Then included 60 in the vm cover group. Set up mail box and all is working well for this voice mail extn.

Problem,is I want to light extn 23's message lamp when vm comes in on 60. I believe I need to set up a calling group for extn 60 because calling groups have the "external notification" feature. The system won't let me create a 60 calling group. Any guidance would be appreciated.

Thanks

 

[franke]

You would have to default your adjunct again in order to free up '60'. Make sure you have your calling group overflow to the VM calling group.

franke

 

[chaznw]

Thanks, I will give it a try in the morning.

 

[Ghostin]

Chaznw,

I have some info regarding service in Denver. Can you contact me off line at ghostin at myway.com.

Thanks.

 

[chaznw]

Defaulting the adjunct worked fine.

In a related issue at the same office. I have two operators who currently have phantom numbers for their personal voice mail. They currently have primary cover buttons to give them an opportunity to answer their calls but if someone leaves VM their VM inicators don't light. I tried setting up a calling group with a different number from their voice mail extn. then list their VM extn as the only member. I thought this would allow me to set the Message option to light their VM indicators but it just doesnt seem to work. When I ask to be transferred to the Calling Group it just rings with a wierd ring that has a little beep at the end.

Any help would be appreciated.

Thanks

 

[Pepperz]

Does that calling group overflow to VMS?

Pepperz@charter.net