VoiceAmerica
Technical User
Partner ACS R5 & Partner Mail VS R4
Goal: To have lines 1 & 2 answered by AA and transfer via selector code 4 to ext 71 (cg-1). Ring ext' 10, 12 & 34. If no answer goto mailbox 10.
I need to set up two seperate groups this way ( group-1 (71) unanswered calls will goto mailbox-10, group-2 (72) unanswered calls will goto mailbox-34.
Please note: I already have lines 1 & 2 answered by AA and transfering to calling group-1 & group-2 just fine. The problem is it will not goto voice mail box 10 or any other for that matter on a no-answer. After approx 8 rings, it just goes to the call answer default greeting then sends the call to ext-10.
Here's what I did:
Set Calling Group Extensions (#502)for Group-1 Ext's 10, 12 & 34 also added Extension 36 which is looped directly to CO Port-8.
Assign Line Coverage Extension #208 for line-8 to extension 10. This is the mailbox I want to take messages for this group.
Assigned Group Call Distribution (#206)to VMS Line Coverage for Line-8.
Set VMS Hunt Delay (#506)to 4-rings for Line-8
Set Schedule to Always for Line-8
Program #301 assign line-8 to ext-36 (this is the loop)to immediate ring, remove all other lines from ext-36.
ALL WORKS GREAT EXCEPT...
Problem: Un answered calls never go to mailbox 10. After alot of rings calls will get answered by Auto Attendant which says something to the effect of "please wait while your call is transfered to the receptionist". then transfers call to ext-10.
Goal: To have lines 1 & 2 answered by AA and transfer via selector code 4 to ext 71 (cg-1). Ring ext' 10, 12 & 34. If no answer goto mailbox 10.
I need to set up two seperate groups this way ( group-1 (71) unanswered calls will goto mailbox-10, group-2 (72) unanswered calls will goto mailbox-34.
Please note: I already have lines 1 & 2 answered by AA and transfering to calling group-1 & group-2 just fine. The problem is it will not goto voice mail box 10 or any other for that matter on a no-answer. After approx 8 rings, it just goes to the call answer default greeting then sends the call to ext-10.
Here's what I did:
Set Calling Group Extensions (#502)for Group-1 Ext's 10, 12 & 34 also added Extension 36 which is looped directly to CO Port-8.
Assign Line Coverage Extension #208 for line-8 to extension 10. This is the mailbox I want to take messages for this group.
Assigned Group Call Distribution (#206)to VMS Line Coverage for Line-8.
Set VMS Hunt Delay (#506)to 4-rings for Line-8
Set Schedule to Always for Line-8
Program #301 assign line-8 to ext-36 (this is the loop)to immediate ring, remove all other lines from ext-36.
ALL WORKS GREAT EXCEPT...
Problem: Un answered calls never go to mailbox 10. After alot of rings calls will get answered by Auto Attendant which says something to the effect of "please wait while your call is transfered to the receptionist". then transfers call to ext-10.
