Calling group queue question

[ericsooter]

I just currently setup a calling group queue for my Merlin Magix 2.0 system. I set it up as least-idle and auto-logout. This works really great. The only problem I am having is that some of my employees are not being good about logging back into the system once they are logged out. Is there away that I can assign a person as the administrator with the ability to log people in remotely if she knows they are in their office? I've looked into the documentation but haven't been able to find a solution.

Eric

 

[Pepperz]

Sure is! Check in the literature about calling group supervisor. It's best if that individual is an operator with a DSS, because there are various status lights that tell about who is logged in, how full the queue is, and so forth. They are also able to log someone in, provided that the supervisor actually kows that the person is at their desk. Since you're on the topic. A call accounting system is very useful in such a case, because then the reports can show who's handling te lion's share of the calls, how long they are on the calls and so forth.

 

[ken07734]

if your people are logging out too much you could change the group to autologin instead they will never logout then.