Calling Group - Problem adding ext. 1

[Borvik]

I don't know much about these systems or their terminology. What I do know I found from Google searches and the manuals and trying things out on our system (that doesn't always mean I understand it though).

First the setup of our system as I have found it:

It appears we have extension renumbering on, though I'm not sure of the specifics of it.
We have two 800 numbers, a local number, and a slew of DIDs.
The DIDs are all mapped to extensions.
One 800 number is mapped to a calling group extension containing 12 phone extensions and rings all the phones at once.
The other 800 number is mapped to a calling group extension containing 4 phone extensions and rings in sequence of Most Idle.

I have found a Unassigned option in the System Programming and found that was set to an extension, pointing to 720 (a phone) and changed it to 715 (another phone) and our local number now rang the other phone. From this I concluded that our local number is not mapped and the Unassigned is taking care of where that is ringing.

Now to what I am trying to accomplish.

I am trying to have that local number ring our three front receptionist phones (ext. 720, 724, and 715). There is a calling group (ext. 771) that contains both 724 and 715 (I added 724 myself). Once they are all added I can then set the Unassigned to that calling group and that should cause the local number to hit all those phones.

I am however having problems trying to add ext 720 to the calling group. Extensions > Grp Calling > Members > 771 > Enter > 720 > Enter. That process worked for adding 724 to the group, but all it does it beep and me and refuse to add 720 to the group. 720 seems to be the System Operator phone (unable to Ext Program the buttons), and I'm thinking this may be the cause.

Sorry for the long post, I just wanted to be thorough.

Am I correct in my thinking in why I can't add 720 to the group? If I'm able to add it to the group, how? If not, how might I achieve my desired result?

Thanks.

 

[merlinman]

720 could be the member of another group already.

Do you have WINSPM?

If so, you could print the Extension Information for 720, and that would tell you many things.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[Borvik]

Unfortunately I do not believe we have WINSPM.

I have found some other group extensions (744 and 745)

Extensions > Grp Calling > Members > 744 > Inspct told me the members in them. I found two phone extensions that were members of BOTH groups. That doesn't really lead credence to 720 already being in another group, as it seems they are allowed to be in other groups.

Is there a way on the console to show the list of group extensions? I could then work through those to try and find 720 in any of them.

 

[SYQUEST]

On the console you would have to search through each group to see what is in them. If you don't have WINSPM or SPM, does the Legend or Magix have a printer connected to the system? If it does you can print the system info to the printer? It is much easier to review what the system has programmed from a print out, rather than trying to display stuff on the console.

....JIM....

 

[Borvik]

No printer attached either. Just a Win95 reporting computer, with some Merlin reporting tool (definitely not WINSPM).

I don't mind going through the groups, I just need to know what those groups are and how to get that list from the console.

 

[merlinman]

There is a total of 32 Calling groups.

The default numbering of the groups is:

770 through 791, and 7920 through 7929.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[dagwoodsystems]

I'll give you WinSPM...don't trip on that. But there's not a lot--but KIND of a lot to the business of DID and how calls could be directed in your scenario. Any chance you can reach out to Jack (first) or myself directly?

I'm all for everybody picking up something here, but I fear that we would spend too much time hammering out details using text only. That plus you'll learn faster with some hands-on.

Tim Alberstein

http://www.dagwoodsystems.com

 

[Borvik]

I found WinSPM, and installed upgraded it to version 9.

I had some difficulties trying to connect (admin port wasn't working, and then modem ports weren't working on the laptop/s), but I finally connected using Remote connect.

Here is the ext information for 720:

   Extn   SS/PP    Type
    720    1/ 1    MLX-20L + 1 DSS

   CTI Link            : No     Alarms: ACTIVE   
   Pool Access         :
   Page Group          :  
   Primary Coverage    : 
   Secondary Coverage  : 
   Coverage Group      :  
   Call Screening      : OFF
   Group Coverers      : 
   NS Groups           :  720 
   Auxiliary Work Time : NOT ACTIVE
   Group Calling Member: 
   Group Calling Log In: 
   Agent ID            : 
   Pickup Groups       :    2
   Allowed Lists       : 
   Disallowed Lists    : 1 7 
   Restrictions        : UNRESTRICTED
   ESS Sup. Status     : NOT ACTIVE
   ESS Restrictions    : ESS-0 - NO RESTRICTION
   Auto Callback       : OFF
   Call Waiting        : OFF
   Abbreviated Ring    : OFF
   Line Preference     : OFF
   Shared SA Ring      : OFF
   Receive Voice Calls : OFF
   Coverage Inside     : OFF
   Forwarding to       : 
   Delay Forwarding    : 0
   Rmt Call Frwd Pool  :     
   ARS Restriction     : 3
   Forced Account Code : No 
   Microphone Disable  : No 
   Rotary Enable       : No 
   Remote Forward Allow: No 
   Trunk Transfer Allow: No 
   NS Exclusion        : No 
   Voice Announce Pair : No 
   Voice/Data Pair     : No 
   BIS/HFAI            : No 
   Language            : English     
   Authorization Code  : 
   2B Data Port        : No 
   Primary Ring Delay  : 2
   Secondary Ring Delay: 2
   Group Cover Delay   : 3
   HotLine Extension   : No 
   Networking and ISDN Display Preference: NUMBER
   Service Observer: 
   Service Observing Group:

 

[thephonelady]

Ext 720 is your operator position. You can not add the operator extension to a calling group.

 

[Borvik]

Thanks thephonelady!

So apparently my initial assumption was correct. Looks like I'll have to find another way to accomplish this.

Thanks.

 

[SYQUEST]

Thephonelady is correct, if the operator console is a QCC (Queued Call Console). If the operator console is configured as a DLC (Direct-Line Console), it CAN be a member of a calling group. The second part of the printout of station 720 showing the button map is missing.

If you print the System Information pages, print menu item: SysSet-up that will show what is in the system, how may QCCs and DLCs, etc.

....JIM....

 

[Borvik]

The button map missing is me just not including it, I figured the relevant information wouldn't be in the button map.

720 is a QCC operator, and the two others I assigned as operators looks like I did as DLC operators. Incidentally, what is the funcational difference between the two?

 

[SYQUEST]

Other than the way calls are handled, queued versus direct-line, being able to change features, buttons assignments, and other flexibilities that customers do, and/or want for their convenience in using the system.

By the way, Bovik, there is no clue in the print you posted that the set is a QCC console, since the button map is fixed for the QCC, but unless you are familiar with the system you would not know that.

....JIM....