Calling Group Management

[ericsooter]

I've recently setup a calling group for our technical support department. It is an auto-logout queue; which is really the best way for us to do it. But the problem is that the office can get busy and the staff can shuffle some. Of course, this causes the dreaded times that no one is logged into our support queue at all. I do have someone working the management console for the calling group, making sure folks stay logged in. But is there away that some sort of alarm could be generated when the calling group is unmanned (no one logged in)? I'm having too many instances of customer complaints about not being able to reach us.

Eric

 

[globalstrata]

Your best bet is to buy a call accounting software. Some of them not only allows you to look at historical data but also at live data.


Gladys Rodriguez
GlobalStrata Solutions

http://www.globalstrata.com

 

[ken07734]

there are thresholds on the calling groups that will ring an external bell or strobe thru a mfm board, or just assign the buttons to a phone and they will blink at certain criteria of stacked calls. also, setup another group that will cover that group and overflow those calls there.