Calling Group Gets Busy Signal on Legend 7.0 2

[TelecomAvatar]

I have a PRI on a Legend 7.0 V14.2 Processor. I have a Fax group set up as 6958. The group is set up as Linear and Autologin. The dialplan routing table receives the DID as 5667405, I then translate that to the group number 6958. I have 4 analog extensions (on a 016 T/R w/ring) in the group as 6930-6933. When you dial the group as an extension number internally it hunts with no problem through the 4 faxes. However, when you dial the DID number, it rings the first one and answers, then the next call gets a busy signal. Any ideas?

 

[merlinman]

It sounds like your PRI is not allowing more than one call to that D-I-D.

I would ask my PRI Vendor to look at this.

http://home.comcast.net/~merlinman

 

[TelecomAvatar]

I will ask the provider to take a look at it. Anything you can think of on the Legend side that would cause this though?

 

[merlinman]

Considering it is set up as AUTO LOGIN, unless the PORTS are BUSIED OUT, or your fax machines know how to put themselves in DO NOT DISTURB, I don't think the Legend is doing it.

If you have an AUTO LOGIN Group, with 4 Members, even if all 4 were busy, the call should "QUEUE UP".

Perhaps printing and posting your GROUP CALL info would give a clue.

http://home.comcast.net/~merlinman

 

[TelecomAvatar]

Sorry for taking so long to respond to this. Just found out the provider was the problem. They were considering this as one fax line and not a standard DID that can receive multiple calls. Everyone is so knowledgeable on this group. I consider myself proficient on the Legend and the Magix but you Merlinman, and some of the others, put me to shame. Thanks again!