Calling group forward to its own voicemail not ext 10 1

[ronromano]

Is there any way to do this?

I have calling group 73 and would like it to forward to mailbox 73. Is this possible?

 

[TouchToneTommy]

Yes - but it depends on which voice mail, and which release of Partner. Post back with this info.

 

[ronromano]

Partner ACS 6 with Partner messaging 1

 

[1043]

Partner Messaging R6 and above only. But TTT has a work around for this.

 

[TouchToneTommy]

Even with Partner Messaging R1, you should be able to create Mailbox 73, and set it as "with a phone" - the key to getting it to work is the "Transfer Return Extension" setting for each of the individual voice mail ports.

The manual will tell you to use #306 to direct unanswered calls to extensions without voice mail cover back to Ext. 10, by programming each voice mail port as #306-XX-10.

Instead, keep each voice mail port pointing back to itself - #306-XX-XX.

The call will transfer to the calling group, and if not answered return to the VM port that sent it, but it will be answered by mailbox 73.

What you gain with R6 and R7 is Phantom Extension for Mailbox 73, so that you can deposit the incoming message into someone else's mailbox, and get a message waiting light to remind you to check for messages. You're going to have to train someone to check mailbox 73 from time to time.

 

[ronromano]

Thanks, I will try it when I get there next time.