Calling group, auto logout, "After Call Work"

[cztech]

I have a customer where I've setup a calling group with 3 members. When one of the agents presses the button to login, she sees this message on her screen and calls do not go to her. Any reason for this?

 

[merlinman]

Sounds like the buttonis programmed with the WRONG ES Feature number.

IT should be 44, NOT 45.

Let us know if this helps!

 

[cztech]

That's it. I Win-SPM'd in and changed the user's ES number from 2 to 1. Presto!

 

[merlinman]

Cool! - I once had an 8 Port Audix that could take 8 calls and then no more.

Someone had told it (programmed) the code for turning on the light was #54.

The Legend understands that as LOG OFF !

Thus, each time a port received a call, it logged itself off!

- OUCH! -

 

[cztech]

merlinman - This customer is now reporting that the 3 members of this group are being logged out automatically. This causes callers into the queue to be hung up on. Why is this happening? Similar to what you described as happening in your last post on an old Legend system?

 

[merlinman]

OH! I missed the first item!

Make sure that the button is programmed for ES2.

Then, every time she presses it, it sill toggle between LOGGED IN and LOGGED OUT.