I have a situation where I have a remote user connected to the call center via a hard VPN and a 4621 IP hardphone.
When the user logs into the queue, she can get calls and all works fine. If she is in Aux-work or After-call-work, calls that go are going to the agent id directly, ring 1/2 ring and go to coverage.
I can setup the same test on a digital phone in the office, and the phone will ring the specified times in the coverage path, then cover to voicemail.
Why would the same setup be reacting differently on two different phones?
gblucas
CM 4.0.4
When the user logs into the queue, she can get calls and all works fine. If she is in Aux-work or After-call-work, calls that go are going to the agent id directly, ring 1/2 ring and go to coverage.
I can setup the same test on a digital phone in the office, and the phone will ring the specified times in the coverage path, then cover to voicemail.
Why would the same setup be reacting differently on two different phones?
gblucas
CM 4.0.4