callg forward

[kccoach]

I have a cust with an r7 Legend, is there any way to do a huntgroup night service on the call group. I dont want to use overflow as i beleive this would overflow calls during business hours. The cust wants to be able to at the end of the business day have the calling group forward to an ext that is forwarded out of the switch, so the calls hit the on call person. ANY IDEAS thank you.

 

[dagwoodsystems]

I'm sorry that you've had to be so patient in waiting for a response. Perhaps I can help.

I'll first say that what you're describing is nothing that I've personally done before. However, there's nothing obvious that suggests that this wouldn't work.

That being said, I'd like a little clarity on "huntgroup night service on the call group". You might be confusing terms (or was just up later than you wanted and had bleary eyes). To quote Denzel Washington, "Explain that one to me like I'm six years old."

Forwarding out of the switch isn't a problem. Having that happen after-hours isn't a problem. However, it sounds like there may be some interaction with your existing setup that I need to understand better. Once Night Service, Group Calling and overflow is spelled right out, I think we can make some progress.

Please post back.

Tim Alberstein

http://www.dagwoodsystems.com

 

[tdaugirdas]

Why don't you just change where the selector code transfers the call at night - say to an adjunct that has been authorized to call forward - and the adjunct programmed to forward the call to where you want it to go?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[glg01]

Obvbiously you have figured out that call group members have a problem forwarding/remote forwarding since logging into to the group cancels forwarding and vice-versa forwarding logs them out. That stays the same through R4 Magix. You didn't mention voice mail so let's talk about trunks and how your calls come into the group. IF you have a T-1 you are probably receiving DNIS digits from the network that rings straight into the group. You could utilize Time of Day routing from the network and have them DNIS you another extension number that you will have remote call forwarded through the Legend based on the hours of your operation. In the event you want to change your hours for one day or something goes awry you could just renumber your call group to match the DNIS digits being sent at the time. Keep in mind you tie up two lines on every call. Not real clean is it? IF you have copper lines or equivalent coming into the Legend on trunks ports...let's say a 12 line hunt group. You have the local company put call forwarding on the first line in the hunt.... put it in it's own pool and set the ARS tables to pick it as last choice outbound (helps keep it from being tied up on an outbound call when you want to do the forwarding at the end of the day)...and assign the pool to a set (no ring) to allow you button access to forward. This is cleaner since we don't tie up two lines on each call. Maybe this will give you an idea. Hope it helps. lg