Callers List

[terrysdavid]

Hi,
I have a strange problem. At one location we have a CS1000E HA Rls 7.6. The two cores are in different physical locations. We lost power to the location with Core 0. We've restored power and I notice that the Callers List on the IP phones are no longer working. We have two CPDC cards (at each location)behaving as signalling servers. I went into the personal directory page and re-entered the IP for the server and re saved. This didn't help.

I even did a graceful switch over of all the IP phones to one signalling server while rebooted the other. This did not help.

Any suggestions?

Best regards
Terry

 

[Firebird Scrambler]

It sounds as if you have tried most of the options. I did dig out this record that isn't directly related, but it might help?.

CS1000
The NTPs covering installation of the Application Server for Personal Directory, Callers List and Redial List can be a bit contradictory and confusing. Semi-official guidance from Nortel software support offers some helpful tips:

Application server for Personal Directory, Callers List, and Redial List
The database for the Personal Directory, Callers List, and Redial List features for IP Phones must be located on one Signaling Server. The applications cannot be divided: all users in a system either have the combined Personal Directory, Callers List, and Redial List features or no feature at all.

****The Signaling Server can support a database for up to 9000 users. ****

• Personal Directory: Stores up to 100 entries per user of user names and DNs.
• Callers List: Stores up to 100 entries per user of caller ID information and most recent call time.
• Redial List: Stores up to 20 entries per user of dialed DNs and received Call Party Name Display with time and date.

The Signaling Server requires a minimum of 512 MByte of memory in order to support the Personal Directory, Callers List, and Redial List applications.

If the system size is relatively small, in terms of number of users as well as calling rates, one Signaling Server can serve both database and normal Signaling Server functions. With the Personal Directory, Callers List, and
Redial List database co-resident with other applications (TPS, H.323/SIP Gateways, NRS, Element Manager), a Signaling Server with 512 MByte of memory can serve up to 1000 IP users and 382 Virtual Trunks.

For larger systems, one additional Signaling Server, on top of the normal requirement for handling signaling traffic, is required for the Personal Directory, Callers List, and Redial List features. This must be configured as a standalone server with set TPS, Gateway and NRS applications disabled (see also Orbit entry headed 'Recommendations on adding a standalone 'Personal Directory/Redial List/Callers List' server to a CS1000 node or network' ) AND must be in a separate node from the TPS servers, so that it can never assume the node leadership. If it were to assume leadership of the node, with TPS disabled, it would prevent any IP sets from registering to any Sig Server.


Summary of procedures

' Insert software CD in the drive and reboot the server
' Set this server as a Leader
' Choose the co-resident application option
' Select 'none' for the NRS configuration
' Select a Node number which is different from the main IP Telephony Node
' After software installation and server reboot, login and disable VTRK and TPS
' Install patches via Element Manager

Signaling Server memory requirements
Co-resident with other applications: <= 1000 IP users: <= 382 virtual trunks: 512 MB memory required
Standalone: 1000 - 6000 IP users: 512 MB memory required
Stand alone: 6000 – 9000 IP users: 1 GByte memory required
Stand alone: 9000 - 15000 IP users: 2GB memory required (CPPM or COTS server, not ISP1100)

Note: from rls 5 on, 1GB is required for all Sig Servers

The command pdNumOfUsers in vxshell can be used to determine the actual number of users registered.

There is no redundancy for the Signaling Server dedicated to the Personal Directory, Callers List, and Redial List database. If that Signaling Server fails, the system loses those applications. However, the other Signaling
Servers continue to function normally without the Personal Directory, Callers List, and Redial List features.


Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

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[Tacosoup]

You can try logging in command line to CPDC and entering
appstart pd status (checks current status)

appstart pd restart

** Proofread carefully to see if you any words out.