Tbrandes
Technical User
- Aug 8, 2003
- 61
Does anyone know if there is any way to report on Callers in Queue? using SCCS 3.0
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Callers in Queue Report? 1
- Thread starter Tbrandes
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ErwinStevanus
Technical User
Tbrandes,
No reports for callers in the queue because ultimately the callers will be treated by the system ( answered, abandoned, routed, disconnected etc)
However, if you want to see how many calls waiting in a particular skillset/application, you can open the skillset/application realtime display and check the call waiting field.
No reports for callers in the queue because ultimately the callers will be treated by the system ( answered, abandoned, routed, disconnected etc)
However, if you want to see how many calls waiting in a particular skillset/application, you can open the skillset/application realtime display and check the call waiting field.
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