Caller presses 0 in VMail, call rings x3013 (Operator) but never rings back to vmailbox x3018. 1

[RodneyMcSnow]

I have a Avaya Magix system and Merling Messaging.

All phones work fine except x3013 in the following scenario.

Callers either get transferred to x3013 from any phone OR dial did number in which x3013 rings 4-times and goes to vmail box 3013.In the event the caller presses 0, the call re-directs to x3018 (Operator) and just rings, never goes anywhere.

Any other extensions work fine. If I call x3012 did or gets transferred by operator the phone rings 4-times and goes to vmail box 3012.In the event the caller presses 0, the call re-directs to x3018 (Operator) and after 4-rings goes to vmail box for x3018.

For some reason, x3013 will not allow the caller to zero out to operator and then ring 4-times then got vmail box for Operator.

I have compared all the programming between all extensions and am unable to find any issues. See below printouts.

EXT 3013:
A EXTENSION INFORMATION


A Extn SS/PP Type
A 3013 1/ 3 4406D+

A CTI Link : No Alarms: ACTIVE
A Pool Access : 890
A Page Group :
A Primary Coverage :
A Secondary Coverage :
A Coverage Group : 30
A Group Coverers : 770
A NS Groups :
A Group Calling Member: 775
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists :
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-2 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to :
A Delay Forwarding : 4
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: No
A Trunk Transfer Allow: No
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 3
A HotLine Extension : No
A Networking and ISDN Display Preference: NUMBER
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION


A Extn SS/PP Type
A 3013 1/ 3 4406D+

A Button 34 *21 Blank Status None
A Button 33 *21 Blank Status None
A Button 32 *21 Blank Status None
A Button 31 *21 Blank Status None
A Button 30 *21 Blank Status None
A Button 29 *21 Blank Status None
A Button 28 *21 Blank Status None
A Button 27 *21 Blank Status None
A Button 26 *21 Blank Status None
A Button 25 *21 Blank Status None
A Button 24 *21 Blank Status None
A Button 23 *21 Blank Status None
A Button 22 *21 Blank Status None
A Button 21 *21 Blank Status None
A Button 20 *21 Blank Status None
A Button 19 *21 Blank Status None
A Button 18 *21 Blank Status None
A Button 17 *21 Blank Status None
A Button 16 *21 Blank Status None
A Button 15 *21 Blank Status None
A Button 14 *21 Blank Status None
A Button 13 *21 Blank Status None
A Button 12 *21 Blank Status None
A Button 11 *21 Blank Status None
A Button 10 *21 Blank Status None
A Button 9 *21 Blank Status None
A Button 8 *21 Blank Status None
A Button 7 *21 Blank Status None
A Button 6 *781 Headset Hang Up Status None
A Button 5 *782 Headset Status Status Off
A Button 4 *40 PrmryCov 3018 -D Status None
A Button 3 *18 SysAcc-OO Ring Status None
A Shared System Access:
A
A Button 2 *16 SysAcc Voice -I Status None
A Shared System Access:
A
A Button 1 *16 SysAcc Ring -I Status None
A Shared System Access:
A



EXT 3018
A EXTENSION INFORMATION


A Extn SS/PP Type
A 3018 1/ 1 4424LD+ + 1 DSS

A CTI Link : No Alarms: ACTIVE
A Pool Access : 890
A Page Group :
A Primary Coverage : 3013 3014 3017
A Secondary Coverage :
A Coverage Group : 30
A Group Coverers : 770
A NS Groups : 3018
A Group Calling Member:
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists :
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-2 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to :
A Delay Forwarding : 2
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: No
A Trunk Transfer Allow: No
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 3
A Group Cover Delay : 2
A HotLine Extension : No
A Networking and ISDN Display Preference: NUMBER
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION


A Extn SS/PP Type
A 3018 1/ 1 4424LD+ + 1 DSS

A Button 34 *21 Blank Status None
A Button 33 *21 Blank Status None
A Button 32 *21 Blank Status None
A Button 31 *21 Blank Status None
A Button 30 *21 Blank Status None
A Button 29 *21 Blank Status None
A Button 28 *21 Blank Status None
A Button 27 *39 Night Service Status Off
A Button 26 *21 Blank Status None
A Button 25 *47 Do Not Disturb Status Off
A Button 24 *21 Blank Status None
A Button 23 *21 Blank Status None
A Button 22 *21 Blank Status None
A Button 21 *21 Blank Status None
A Button 20 *21 Blank Status None
A Button 19 *56 Direct VoiceMail Status Off
A Button 18 *22 Group Call 770 Status None
A Button 17 *21 Blank Status None
A Button 16 *21 Blank Status None
A Button 15 *787 44XX Drop Status None
A Button 14 *21 Blank Status None
A Button 13 *21 Blank Status None
A Button 12 Line 842 -I Status None
A Button 11 Line 841 -I Status None
A Button 10 Line 808 -I Status None
A Button 9 Line 807 -I Status None
A Button 8 Line 806 -I Status None
A Button 7 Line 805 -I Status None
A Button 6 Line 804 -I Status None
A Button 5 Line 803 -I Status None
A Button 4 Line 802 -I Status None
A Button 3 Line 801 -I Status None
A Button 2 *16 SysAcc Voice -I Status None
A Shared System Access:
A
A Button 1 *16 SysAcc Ring -I Status None
A Shared System Access:
A

 

[TouchToneTommy]

What type of voicemail are you using?
In the voicemail, what is the Call Answer Service Operator set to?
In 3013, is there a Personal Operator set, and if so, what is it?
In any other mailbox that the caller is able to zero out of, and properly transfers to 3018 and covers to 3018's mailbox, is there a Personal Operator set, and if so, what is it?

 

[RodneyMcSnow]

deleted mailbox 3013 and rebuilt - problem solved.

Thanks for the support!