We have a queue setup for our operators using 6416D+ phones.
When they receive a call they see the persons name but not their extension on the display of the phone.
I see this in the documentation, "When you dial an extension, that number is shown and then replaced by the called party’s name and extension. When a call is received from another extension, the caller’s name is shown."
Is there a way to show both name and extension when they recieve a call? Or is there a button that could be programmed they could press to get that info about an active caller?
When they receive a call they see the persons name but not their extension on the display of the phone.
I see this in the documentation, "When you dial an extension, that number is shown and then replaced by the called party’s name and extension. When a call is received from another extension, the caller’s name is shown."
Is there a way to show both name and extension when they recieve a call? Or is there a button that could be programmed they could press to get that info about an active caller?