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Caller ID

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Twister36

Twister36

Programmer
May 17, 2004
1
US
Hopefully I have a quick question. I'm looking at the raw table in Symposium for CallByCallStats. I'm hoping that Symposium records the number of the caller calling in? Does anyone know if this is recorded? If so where?

I appreciate any help.. Thanks

Dave
 
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I had to create a custom report using crystal reports. The eCallByCallStatYYYYMMDD table has a field named "EventData" that stores CLID, ANI, Site ID, Activity Code or reason for the event. The only problen is (and I may be wrong on this) you cannot link Event Statistics tables with Application or Skillset Statistics tables.

Lenana
 
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