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Caller ID

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dplotts

dplotts

MIS
Jul 28, 2003
48
US
We have the Partner ACS R5 with the 18D phones. The caller ID information doesn't show for most calls. I would say we get one or two call a week that display the information. I have seen it work before (display on the phone after 2 rings). Does anyone know if there is any reason why the phone system wouldn't always show it?
 
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May be a co problem, can you put a called id box on one of the lines and watch to see if it's comming from the provider.
Are you getting anything like maybe No Data sent?
 
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I'll put a standard box on one of the lines to see what happens. When we don't get any data there isn't any error message displayed on the phones...just the time, date, and "calls"
 
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You can do a [Reset Data Saved] to see if that helps.
 
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