Caller ID

[flashover]

Can anyone tell me if caller Id is sent to analaog ext. assigned to hunt group. I have a customer that has 8 analog ext. tied to a fax server. I have a DID assigned to ring into hunt group. The fax sever is suppose to route calls by caller ID but it fails to route call properly.

 

[kwing112000]

You will need to turn on the caller id type you need for the fax server. The ones i have set up use DTMFF. you turn this on under the extensions that are in the fax server hunt group.

 

[jml2665]

YES, if you have the analog extension setup for the appropriate DTMF code, as an example, Faxfinder uses DTMFF which pushes the original DID number across the analog station after the FAX board answers, to deposit the FAX in the proper mailbox

 

[ronromano]

Are you guy sure it works that way, I think the DTMFF only sends the ext info to the analog port. On the faxfinders I have done, I have had to create a user for each fax number I wanted to route.

If there is a way to send DID straight to the FF, sending the digits without creating the users that would be great.

How do you do it?

 

[jml2665]

sorry, I was wrong in my earlier message, it does not push the DID #, it pushes the user number, the setup is "by the book"

DID to IPO, IPO to user, User to hunt group, hunt group to FF

 

[kwing112000]

Now that you guys have said that. I remember building all the users and forwarding them to the hunt group.

 

[MarkToo]

Here is a link to the FaxFinder Configuration Guide for Avaya IP Office PBX Interface:

http://www.multitech.com/DOCUMENTS/Collateral/manuals/S000377B.pdf

HTH!

Mark

 

[aarenot]

ICR to user, user CF uncond to hunt group, hunt group contains the analog port users connected to the fax server.

analog users ext port set to dtmff

Has always worked for me. Multitech fax finder is 99% of my experience with fax servers though.