Caller ID 2

[lavrunin]

We have a BCM 200 and are using the GATM module for incoming and outgoing calls. When we place an outgoing call the recipient of that call gets a "Blocker CallerID" message. Is there any setting that has to be done on the BCM so that the phone number is sent.
Thanks

 

[acewarlock]

Talk to the phone company.

 

[lavrunin]

Thats what I thought needed to be done but have been working with them and just wanted to be sure I wasn't missing something along the way. They keep telling me that the switch passes along what it gets but I believe that the phone switch should generate the CallerID. I'll keep pushing them.

 

[acewarlock]

Unless you have PRI you can't send caller ID.

 

[phones1]

if you want to send individual CLI you'll have to prog OLI info

 

[Blotnik]

If you are making calls FROM the GATM, the callerID is FIXED at the telco for each particular line. Anything you put in the OLI field will be ignored.

You should check specifically which trunk you are dialing out from and ask the telco to check the callerid associated with that line.

You can also attach a single line phone right to the telco demarc of that trunk and make a test call from there. I will guess you will get the same result you are talking about.

Are you getting this blocked message when you call different numbers or just a specific number? It is possible that when 1 telco passes the call to another, it is dropping the ani along the way.

Of course, I am assuming that you are not putting a *69 in front of your outbound call through the routing feature.

 

[lavrunin]

We are a government agency and the switch in an internal GSA switch. CallerID is normally blocked by the switch so that the phone number of "special" agencies is not sent out. We are an agency that needs to contact and be contacted by the public. For some reason, the phone company is having problems getting this accomplished. I have to keep after them. I appreciate the feedback letting me know that the BCM with the GATM cannot be made to send callerID information.