Caller ID on off system forward?

[TipandRingtoSIP]

Ok, so I have a bunch of existing FAX lines (+50) that are DID extensions. The plan is to migrate them all to an off site FAX service provider. I'm thinking I could convert all the extensions to DNITs and off system forward them to a pilot number at the fax service... Problem is, I need to get the caller ID or public number of the old fax extension, to go over the forwarded call. Right now what it sends is the originating callers ID over the call... Any idea if there is a way to make this work..? Drop the original caller's ID, and then get the DNIT, or maybe a phantom extension's pub number to be sent?? Need to somehow get the target number of the fax, sent to the fax server....

Thanks for any ideas!!

 

[Moriendi]

The problem probably isn't the PBX but the central office. If you have a Hipath 4000 and you forward an extension back out to CO, the 4000 will put the diverting info in the outgoing call to CO, but CO would probably remove it, they won't pass it through to the destination. Use RDS to confirm that is what's happening, you will be able to inspect the message used to build the new call. You might need to enable RDS in Application Control if you can't see it under Assistant, Diagnostics. Depends where you are, if your CO supports it etc. Maybe they do support it and you're not sending diverting info. Have a look with RDS.

 

[TipandRingtoSIP]

All of my trunks are PRI, the pub number of the station is sent as outbound caller ID. I confirmed what is being sent by setting a test forward to my cell phone.. But in my scenario, while I want the pub number to be sent, what is instead being sent is the caller ID from the originating party. Which I pretty much expected, I'm just wondering if anyone knows of a way to get the off system forwarded station, to have its pub number sent instead.. I'm pretty sure the answer is NOT...

 

[sbcsu]

TRY
add/delete PUBNUM in or out of the relevant LDAT
add/delete the public number in the extensions SDAT

 

[donb01]

This is really, really old information, and it's very wasteful of resources, but back in my 9006 days I had a display phone that was used for an answering service that had about 27 lines coming in to it. In my scenario a call would come in to one of my sites and be routed across my Cornet network to the main site in the center of the wheel. When that call came in the display would show the caller-id of the calling party, which I could care less about in that scenario - I wanted it to say the name of the clinic the call was coming from....

I don't know about the 4K, but the 9006 could only keep track of that information for so long, so I forwarded the calls from the particular clinic to a phantom number that had the pubnum and caller-id info and name I wanted to show up, and then I forwarded that phantom to another one that with the same pubnum and CID info, and finally forwarded that to the line key that appeared on the phone. Along the way the phone system would lose track of the CID info and would diaplay the info I wanted it to display. So if a call came in from the Heart Center the display would say "Heart Center Call" and the person who answered the call would say "Thank you for calling the Heart Center". This would be the same person who might answer the next call "thank you for calling the Smile Clinic" or etc....

Maybe just for giggles, try variable call forwarding the first number the call hits to a phantom, then another phantom, and the second one has the CID information you want to go out. If that doesn't work try one more level of forwarding before you give up.

Maybe that will be a cheesy workaround that will help.

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[TipandRingtoSIP]

Thanks for the suggestions, I am off the hook on this one. Instead of using the caller ID to target the desired fax, we are going to have individual forward targets from the fax service provider and I'm just going to set up the off site forward of my fax numbers here.. probably just change them out to DNIT so the forwarding cant drop off...