Caller ID not working on ACS 7.0

[kurmann]

Caller ID does not work at all on all 4 phone lines and on all 7 display sets.. AA picks up after 4 rings so thats not an issue, The phone company swears that the lines all have caller ID on them and well I've never had this issue before so I am perplexed..

Its a used ACS 7.0 so could something have been programmed preventing the Call ID from appearing.. should I check the programming on anything or maybe I possible have a faulty ACS?

 

[skip555]

first have you confirmed caller id signal ? ,

put a caller id box on the lines and check a cheopo 10 dollar one will do

 

[kurmann]

No I haven't verified the call ID on the lines.. I was hoping not to have to go back to the customers site and was just taking their word for it.

I was hoping I could just walk the customer through some programming over the phone as they are a good distance away..

 

[skip555]

your really going to have to verify that you actully are getting a signal before you can know for sure . can you ask somone on site to go to hook a CID box up on one of the lines before it goes thru the ACS ? with the mod connections it is easy enough to do

have you looked at the manual ? if you dont have one you can download one from avaya link there is a link in the FAQ's at the top of the page

caller id programs

I dont recall any issues on setting it up seems it should show up on all phones by default (in fact if I recall the only way to restrict it is to take away line accsess )


#122 type
1 usa 2 singapore

caller id logs are 317,318,319 ...Idont see that as a issue here

caller id name is feature 16
inspect feature 17

logging and dialing feature 23

 

[kurmann]

Alright I'll bite the bullet and go back out there (about a 4 hr round trip), but if Caller ID is not registering before it hits the acs I'm giving the customer a hefty bill..

When I completed the install I told the customer they had to contact the phone service provider and order Call ID on all of their lines.. The phone service provider told them they already have it on all of their lines.. But I'll go out there tommorrow and see.. Will update the verdict

 

[skip555]

check in here before you leave tommorrow , maybe somebody will come up with a easy fix .

( I lost my last 2 hr drive customer last fall , with gas prices what they are I dont mind a bit )

 

[1043]

I'll bet the provider hasn't turned on the caller I.D. I carry a I.D. box for just that reason. If it didn't work during the install you should have had the customer or yourself call the provider while you were there.

 

[kurmann]

Your Right 1043 I definitely should of called while I was out there, I guess we learn the hard way and I certainly won't make that mistake again.. I'll Bet the hefty trip charge that the phone company is wrong and there is no caller ID coming off of the D-Mark..

 

[skip555]

well ?

 

[kurmann]

lol.. Thanks for asking Skip.. I still don't know if its the ACS or the Phone Company's problem.. The customer hasn't called me back so I haven't gone back out there.. I would of figured they'd call by now after I had to postpone going back out there.. but I guess not hearing from them can only mean good things..

This is bad I know, but honestly, As far away as the customer is I wouldn't mind losing them.

 

[kurmann]

Sure enough there was no caller ID on the phone lines at the D-Mark.. The ACS processor was good

I felt guilty for giving the customer a $177.50 bill when I was in and out of the door in less than 5 minutes, but I told the customer beforehand that I had to bill them if in fact there was no caller ID present on the lines themselves.. Since the phone service provider "FDN" (reseller of Bellsouth) swore there was caller ID on all of the phone lines I told the customer to bill FDN for my time so hopefully they will pay the customer back...

 

[skip555]

thanks for posting , always nice to hear the outcome