Caller ID Newbie Question 2

[Cabarrus]

We have 3300 MXe w/ MCD 4.0 . Where is the caller id # setup that people see when we call from our office?

I see the DID Ranges for CPN substitution form, but it is blank.

thanks

 

[kwbMitel]

There are 2 possible methods:

In the help files, under features, look for the following:

"Calling Party Number (CPN) Substitution"


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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Cabarrus]

i checked and didnt see them, would it be in PRI Card configuration?

 

[kwbMitel]

Do you know how to use the help files?

your last question makes no sense with respect to the help files.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Cabarrus]

Yea, i checked the forms listed in the two possible solutions, and didnt see our number that appears on peoples caller id listed.

 

[kwbMitel]

The Help files detail the steps required.

You are not telling us what is wrong other than It's not working.

If you need the kind of help you seem to be asking for, I suggest you hire someone to do it for you.



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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[slapin]

Caller ID on PRI really depends on policies of your phone company. By default 3300 will not send anything in CPN field of ISDN setup message. In this case your phone company may insert the number assigned to the PRI circuit, a pilot number. In some other cases your telco may strip whatever you send and recover their own number assigned to the account. In other cases the phone company will allow you to pass approved numbers only and so far so on. So the first step would contacting you phone company and inquire about numbers assigned to the account and what you can send as CPN and what cannot.

 

[Cabarrus]

slapin,

thanks for the info!

To elaborate for kwbMitel. We have 150 IP phones connecting to MXeII and use a PRI. When any of our 150 phones make an external call a specific number appears on the recipients caller id. I did look at your suggested help topic and saw the two possible methods which listed multiple forms, but i did not see that phone number listed on those forms. I was curious to see how that number was set and that is why i posted the initial question.

thanks

 

[bobcheese]

Is it always the same CLI that is displayed no matter which set you call from? If so this is likley to be the base CLI for the PRI circuit and unless you inform the system (via CNP tables) to send a different CLI to line the base number will always be sent.

 

[Cabarrus]

Correct, same CLI no matter which set we call from. I assume the base CLI for PRI circuit is changed by our phone company, and not in the controller itself?

thanks

 

[kwbMitel]

Cabarrus, your post was not clear to me, sorry for the confusion. It was not my understanding from your post that you wanted to change the default number.

What is the protocol for your PRI?
Are you using embedded PRI or an NSU?

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[bobcheese]

You cant change the base number for the CLI. If you want everyone to give out a different number you will need to program the CPN table in the 3300 to force a different CLI out when anyone dials out

 

[Cabarrus]

Since we can't change the base number for CLI, i assume our phone company controls that?

We are using embedded PRI, not sure to tell what protocol is in use though. thanks

 

[bobcheese]

you would need to get your maintainer in to program the CPN tables yes.

 

[Cabarrus]

thanks to all the help!

 

[kwbMitel]

Cabarrus, I do not agree. We do not yet know what is providing the default number.

Do you have an NSU or is the PRI embedded?



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Cabarrus]

PRI embedded

 

[kwbMitel]

That seals it then.

If it was NSU then other possibilities.

Talk to your Trunk service provider.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[LoopyLou]

If you can't find something in the 3300 then it is most likely that the telco is blocking the number you are sending.