Caller ID issue

[JP26]

Morning all.
Need assistance to the following issue.
We calls are not answered after 4 rings they are sent to operators who will advise caller no answer do the wish to be sent to voice mail. However the are only seeing the extension dialed not the name assigned to that extension
is ther something in the cls that i need to change so they can see both name and number. It doesnt happen on iternal calls only external.thanks

 

[jimbopalmer]

I am betting this is a telephony issue, not a networking issue.

You may wish to try a Nortel forum about phone systems.

http://tek-tips.com/threadminder.cfm?pid=798

http://tek-tips.com/threadminder.cfm?pid=799

http://tek-tips.com/threadminder.cfm?pid=959

http://tek-tips.com/threadminder.cfm?pid=1361

I tried to remain child-like, all I acheived was childish.