Caller ID infor to fax server

[dmeche]

I have a fax server that takes faxes and assignes them to boxes in a PC that can be viewed as PDF files. The inputs are 4 analog DNs. When I test it with a butt set at the line cord just before going into the fax press all of the lines are ringing correct on the original lines and the lines that are forwarded to those numbers.

When you call a forwarded DN on a 3904 phone it shows to ring twice then displays the forwarded DN after the original and you hear fax tone.

The problem is that the faxes are not going to the correct box in the fax press. One number works all the time and the others all end up in one box.

After testing at the analog input I am sure my forwarding is working, but is there any other info that could be restricted from the Op 61's analog TN that I need to enable for a handshake? Like I said, I get fax tone, so I am thinking that the problem is with the fax press.

Any help is appreciated!!

Thanks

 

[tnphoneman]

Not sure how your fax server is set up but caller id is not available on an analog port unless you have a class modem card and class licenses. sounds to me like you can only send these to 4 boxes based on which port it comes in and this is set up in the fax server. Another thing you could try if the fax server hardware supports it is change teh analog ports to DID trunks and route to the box on the fax server based on the digits dialed.

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[pbxn]

Go to LD 10, look at CLASS TELEPHONES
>ld 10
PBX000
MEM AVAIL: (U/P): 16335617 USED U P: 7879836 777311 TOT: 24992764
DISK SPACE NEEDED: 1328 KBYTES
2MB BACKUP DISKETTE(S) NEEDED: 1 (PROJECTED LD43 - BKO)
ANALOGUE TELEPHONES AVAIL: 485 USED: 1627 TOT: 2112
CLASS TELEPHONES AVAIL: 675 USED: 2541 TOT: 3216
WIRELESS TELEPHONES AVAIL: 0 USED: 0 TOT: 0

While in LD 10

REQ: prt
TYPE: cmod
TN <cr>
DATE <cr>
PAGE <cr>
TN 076 1 04 00
TYPE CMOD
CDEN 8D
DATE 12 MAR 2004

This will show you all the TN's that are programmed for your class modem card. Could be you have enough lic (see top) but the card wasn't fully configured.

 

[GHTROUT]

This is how I designed DID for a fax server that required analog trunks.

http://www.ghtrout.com/ghtrout/files/DID2FAX.pdf

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[DFKSydney]

I could be wrong here.... but

The design, if I pick it is that you have 4 x analog extensions going into a fax server.

To get to the fax server, you are calling "a number" (and there are various) but they all end up in a common fax box.

have you thought of using FAXS? When set up properly, when the fax server answers the call, there is inband DTMF sent forward to identify the origin of the call, thus the correct box. Your server would need to accept the inband.