Caller ID info Thru AA

[Phoneguy15]

I have a customer who has Caller ID on there lines. The Auto Attendant answers all calls. when the call is xfered to a phone station they are not getting the caller id info. I thought that it would send the info by default when the line is picked up by the station.

 

[ttech]

It usually takes a few rings at the transfered-to-phone before the info shows up. As a matter of fact one of the enhancements on the new R6 IS caller ID coming with a transferred call sooner.
-Don

 

[itpphoneguy]

Hi Phoneguy15,
Is the attendant set to answer immediately? You normally need two rings for the information to be transmitted to the system. The information is then available. If your customer presses the line button without picking up, they can preview the caller id.
-Chris

 

[Phoneguy15]

It is programmed to answer after the second ring. I have not tried pressing the line button befor answering the call. When the call is xfered it says "Voice Messaging System" in the display and then reverts to the timer after the call is picked up.

I may just need to flash it up to R6 when I get a flash card.

-Todd

 

[itpphoneguy]

Hi Phoneguy15,
Yup, that's normal operation. You can program Feature 17 on a button (caller ID inspect). Put it on a button with lights. Turn it on and push the ringing line or intercom button and that should do it. This works if you are already on another call too (without disconnecting).
I really don't know if Avaya will change that system behavior, so R6.0 might not help you there.
-Chris