Caller ID from carrier incorrct. Called they said it's not them

[Irvineca949]

The caller ID that shows up when making outbound calls is incorrect. I called the local carrier and they fixed the error. Then one month later the issue reappeared. I called the carrier again and this time after checking on their end, they said that receiving carriers need to update their info with the correct caller ID.

Anyone gone through this? Not sure where to look at this point.

The outbound calls are going through an Avaya G430 through analog lines.

 

[SYQUEST]

What is incorrect the name or the number or both?

....JIM....

 

[donb01]

I've played this game before many times, and it can be several things.

In MY case I am using ISDN PRI for my trunking, which supports ANI information. In my PBX I can assign caller-id digits to each station as I choose. If I enter in a valid 10-digit number that is the number that gets sent out along with a generic company name that is on the account. If I do not enter a valid 10-digit number the number that gets sent out if the circuit ID (SPID) of the PRI trunk.

So in my case if the digits are wrong that is usually my fault.

If the name is wrong that starts out as the provider's fault, but, as they say, they will update their database and correct the problem. When you call customers with your same carrier they should see the normal information. If you call customers who use other carriers it takes time for the data to get updated in all of the other carrier's databases depending on how often they update them - similar to how long it takes changes to spread across the internet. If you want this to go faster it is usually unfortunate in that you need to find out from the customer getting the bad data which carrier provides their phone service and then call that carrier and get them to fix it too.

I have had to do this on numerous occasions and it is always a hassle.

 

[SYQUEST]

On the originating end the NAME is not sent as part of the call. It is only added at the end office of the called party, is maintained in the LIDB database (or equivalent), and is done as a lookup then added to the CID data burst sent the called party. There can be many LIDBs out there, getting them updated is the maintainers' responsibility. They don't make it easy for the end user.

....JIM....

 

[Irvineca949]

It's displaying the wrong name.
I spoke with the users who reported this issue. They are calling a local number which was displaying the correct name and now the name is incorrect again.

This issue was resolved a month ago and now is reoccuring again.
I'm asking from the user, the telephone number they are dialing.

 

[hawks]

Your on the right track get the number they're calling and find out who the carrier is. Then you need to find out what database they pull their information from and have them correct it from there. Like syquest said you may have to correct this than 1 time. We had the problem here with Brighthouse you could call anywhere you wanted and everything was fine. But if you called someone that had Bighthouse phone service the name was always wrong.

 

[Irvineca949]

I got one of the numbers that is reporting the wrong caller ID. How do I found out who is the carrier of this number? I Googled it and got the location but not LEC name.

 

[KE407122]

Or if the Calls are going to a Blackberry, it can pick up a Name from their personal Outlook Contacts list.


KE407122
'Who is this guy named Lo Cel and why does he keep paging me?'