Caller ID displays "Vacant" on some phones 1

[beatdown]

We're using a NEAX 2000 IPS system with DTerm Series E 16 phones.

On most of the phones, caller ID works great...but on a couple of them, when a call is coming in, the display just says "Vacant".

I'm pretty green when it comes to administering the phone system. I can do basic moves/adds/changes, but I'm not familiar with much beyond that.

Does anyone know how to fix this issue, or can you point me in the right direction?

Thanks!

 

[grh959]

Is "Vacant" always in the display regardless of a call coming in or idle? If it is then those phones are ACD positions. If not then the name display has been set for that extension as vacant.

Look at Matworx and check the name display for the extension.

 

[MercuryComm]

Look at this:

No Caller ID to the CCW agents PBX line.

Problem: CCW agents receive calls to their PBX line but the caller ID does not show because of the OAI agent statis
Display E.g. READY, VACANT etc.

Solution: There is an un documented Command CM 411>11>01 will allow the Caller ID to over ride the OAI status
on an incoming call the the agent PBX line.

(Thanks to

http://www.2000stuff.com

for this info)

So change 411>11 to an 01 and your set. I have done this many times and it works as stated.

 

[beatdown]

Awesome...thanks for the fix. I'll definitely be bookmarking the 2000stuff.com website.