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Caller ID disappears on ACD calls

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619Tech

619Tech

Vendor
Sep 18, 2009
288
US
MiCollab/MiVB Site was just upgraded to latest versions. Now when ACD agents retrieve a call from hold the Caller ID disappears and is replaced with NuPoint Port Name.
 
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Update: More investigation revealed it to be a MiCC issue (was not upgraded with the rest). ACD agent keys do show Caller ID after hold retrieve, but the NuPoint port name appears in the supervisor's MiCC client showing agent status. Upgrading MiCC to resolve.
 
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