ngkatsaras
IS-IT--Management
We have an OLD Merlin Legend and recently upgraded from T1 to a PRI with Global Crossing. Now we have Caller ID to every phone, but it's not Caller ID Deluxe... it doesn't show the name of the caller.
According to Global Crossing and our phone technician, our system does not support the Deluxe (Names) part.
I would appreciate any additional info regarding this and if there are any workarounds.
What is it that is not supporting the CID Deluxe? Is it the PRI or is it our Merlin Legend? If we upgrade our phone system, will we then be able to get Deluxe?
Is there anything I can plug into my phone, I have an MLX-20L with a DDS port on the bottom, or a way to connect to my desktop computer, some software database that I can input contacts into so it pops up on my screen the info? I seem to recall Goldmine being able to do that... but that's an expensive system. I just want a single user program that will work on my computer. Or ideally just a little Caller ID Deluxe type box that I can plug into the phone and program the names in, associated with the phone numbers.
Thanks
According to Global Crossing and our phone technician, our system does not support the Deluxe (Names) part.
I would appreciate any additional info regarding this and if there are any workarounds.
What is it that is not supporting the CID Deluxe? Is it the PRI or is it our Merlin Legend? If we upgrade our phone system, will we then be able to get Deluxe?
Is there anything I can plug into my phone, I have an MLX-20L with a DDS port on the bottom, or a way to connect to my desktop computer, some software database that I can input contacts into so it pops up on my screen the info? I seem to recall Goldmine being able to do that... but that's an expensive system. I just want a single user program that will work on my computer. Or ideally just a little Caller ID Deluxe type box that I can plug into the phone and program the names in, associated with the phone numbers.
Thanks