Caller ID-date and time?

[gene1]

I have a ACS Rel 5, I think it was upgraded from an earlier ver 1 or 2, on the caller ID log it shows the phone #, but when you hit "more" it only shows 01/01 and 0:00am for the date and time, but it does show which line it came in on, the system date and time is correct.
Also using a Partner Messaging R1
What am I missing?

 

[jlshelton]

The Caller ID features have been in place since before ACS release 5, and should work as advertised. I never considered whether the time information displayed after hitting the MORE buttion is supplied by the ACS itself, or from the caller ID information sent by the LEC. You could check your phone lines with a caller ID box and see if the right time information is being sent with the call. You could also try resetting your system just in case there is a glitch.

Diagnostic instructions for display problems with individual sets are to disconnect and reconnect them. I doubt it's a problem related to a single station getting out of sync, but worth a try if you've only noticed it in one place.

Look forward to hearing your solution.

 

[telprog]

With the R5 you should be able to see the time , date , line. Do a System Reset programming saved (#728) and see if that helps.

 

[telprog]

You should also see the number and name for incomming calls.

 

[gene1]

thanks for the replies, I had already did a reset to no avail, reset system time and date and restarted system,same thing, get calling #, and which line it was on, and 01/01 0.00am, will get a Caller ID box when I go back to this customer, will post the outcome.
thanks again

 

[gene1]

guys , thanks for the replys, the time and date does come from the CO, put a Caller ID on the incoming and got the same as thru the ACS, took it to another customer who had Caller ID and it worked fine.
Some times the obvious is over looked!

 

[telprog]

Glad you got figured out, now you can jump on the CO provider.