CALLER ID - Calls from Auto Attendant

[danramirez]

3300 CX II 4.1

I have a very simple Auto Attndt. set up where all incomming calls are answered by a welcome greeting, then depending on the selection, 1, 2, 3, etc. calls are transfered to appropiate Ring Group.

Members of Ring Groups, see the Ring Group number/name on their sets display when an incomming call is ringing. As soon as they answer they see caller ID of the calling party.

They whant to see caller ID instead of number/name of the ring group, is this possible?

Regards,

Daniel

 

[sarond]

What type of handsets are they using?

5324 handsets have the soft touch keys which can toggle to the CLI before answering.
5330's already show both Name and CLI.

It's not possible to change from displaying CLI first that I know of. If you find a way let me know.

 

[danramirez]

saround,

All sets are 5312s.

What is that soft key they should press in order to toggle? Should I program that key in multiline set key assignmnt?

Regards,

Daniel

 

[CharlesBr]

I think it'll just show the RG on a 5312.. if you have free keys on the sets you could make a multicall key across all sets with a virtual dn for each of the options, and enable show caller ID on multicall / keylines in the sets' COS

 

[bobcheese]

I think this is design intent TBH the reason being that one issue of group ringing is that sets can be in more than one group so unless they see the name/dn of the group being called they have no other way knowing which group is being called.

 

[sarond]

I had the same issue with trying to display the CLI instead of the forwarding party number when someone forwards their phone.

I logged this with Mitel and they said they were going to send it to R&D. At this stage it is not possible with 5312 handsets.

The soft touch keys on the 5324 are the 3 keys under the lcd display.

 

[sarond]

Just an update:

5312 handsets can display the incoming CLI by pressing the superkey then your prime line.

I have tested this with forwarded calls but not ring groups. I would think it should be the same.

 

[danramirez]

sarond, thanks for your input.

I will try the superkey and the prime line and see how it goes, thanks a lot,

Regards,

Daniel