Hi,
While I have experience in setting up call flow, hunts, stations etc., I never have had to set up caller ID. Here is what I have so far, any help would be appreciated.
I was told I would need to have PRI added to my current voice T lines. I have done that. They are using the last channel on the last 2 voice Ts to use as a D-channel (and backup). MCI told me if we lose the d-channel, we lose the entire Voice Ts.
I also was told by my Avaya rep that I needed to purchase a software upgrade to allow for ISDN signaling. They said that with T lines the caller ID is carried across the ISDN signaling. I have been looking in the manuals to make sure I can identify all the place I need to make the changes so I can get the ANI digits but I don't think I have them all.
It looks like I have to change the Tie trunk to accept ANI. Also, my trunks are currently set up as Tie under cha trunk X; do I have to change that to ISDN?
I did notice on my system-parameter customer-option that on page 2 they did activate the ISDN-PRI feature.
Do I need to adjust the COR? I saw they have a send ANI for MFE option-
That brought me to the change system-parameters multif command and I see MFE has various options but I am a little shakey on what they do. I am reading up on it now but if any one has had experience I appreciate any input.
Thanks
Jay
While I have experience in setting up call flow, hunts, stations etc., I never have had to set up caller ID. Here is what I have so far, any help would be appreciated.
I was told I would need to have PRI added to my current voice T lines. I have done that. They are using the last channel on the last 2 voice Ts to use as a D-channel (and backup). MCI told me if we lose the d-channel, we lose the entire Voice Ts.
I also was told by my Avaya rep that I needed to purchase a software upgrade to allow for ISDN signaling. They said that with T lines the caller ID is carried across the ISDN signaling. I have been looking in the manuals to make sure I can identify all the place I need to make the changes so I can get the ANI digits but I don't think I have them all.
It looks like I have to change the Tie trunk to accept ANI. Also, my trunks are currently set up as Tie under cha trunk X; do I have to change that to ISDN?
I did notice on my system-parameter customer-option that on page 2 they did activate the ISDN-PRI feature.
Do I need to adjust the COR? I saw they have a send ANI for MFE option-
That brought me to the change system-parameters multif command and I see MFE has various options but I am a little shakey on what they do. I am reading up on it now but if any one has had experience I appreciate any input.
Thanks
Jay