caller I.D. 1

[latinj]

I have a Magix CKE5 2.2 V7.2 system and my customer would like to have the caller ID displayed is there something in programming that I can do for this option or is it even possible with the eq. that I have
thx J

 

[liseanne]

you need to have card with id ex:412tdl gs ls id

and caller id provide on lines

 

[tdaugirdas]

All of the Magix modules for regular Telco lines have Caller ID capability. You need to order Caller ID service on each line from your Telco - they charge extra. You should then program Caller ID delay on each phone line (the delay - suppresses the first ring on a line - so that Caller ID info can get through - before the line is answered).

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[latinj]

thanks everyone for all the info. it will help alot
thx again J

 

[tdaugirdas]

One exception - if you have T1 service (as compared to analog telephone lines) - you will not get Caller ID. If you have T1/PRI service - you will get Caller number only - not name.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[dagwoodsystems]

liseanne is right. You'll need the right hardware to begin with. If your lines are analog, the boards/cards/blades (whatever you want to call them) that reside in your phone system will need to have one of the following markings: 800 GS/LS-ID, 408 GS/LS-ID or 412-TDL. Some compatible models may have a "GLID" suffix as well. The key thing you want to look for is the "ID" piece of the name. You cannot receive Caller ID on analog Direct Inward Dial lines (DID).

In any case, you won't get Caller ID unless you order the service from the phone company on each PBX line. But don't order this service until you're absolutely sure you have the hardware to support it.

Once those things are in place, there is a programming trick or two that will help assure that you will always receive the Caller ID. That's what tdaugirdas was alluding to.

 

[tdaugirdas]

Dagwood: Unless you know something different - every regulat Telco line module that fits in a Magix metal carrier has Caller ID capability.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[dagwoodsystems]

You know what, Tom? You're right. I didn't read your post carefully enough to see that you specified "regular Telco lines".

My bad. No doughnut today. Forgive me, please.

 

[merlinman]

Well, YES & NO!

What if this was a MAGIX put together in a LEGEND CARRIER.

Stranger things have been done.

But, most likely, it is a "REGULAR" Metal Magix.

 

[latinj]

I did talk with customer and they do pay for I.D. service but they want there customers to see there number when calling out , and they have T-1 super trunk with DID's and a all metal Magix carrier [switch] thx again J

 

[Dexman]

If outgoing calls are being sent over the T1, then the customer needs to contact their service provider to have a telephone number hard-coded on their trunk group.

 

[merlinman]

Is the "T1 SUPER TRUNK" PRI?

That could change how the sending of their number gets done.

 

[latinj]

thx again all of yous and this web site are greatly appreciated again thx for all the help
"J

 

[latinj]

I know for sure that it is a super trunk T-1 now the "PRI" part the customer is finding out the info . Now lets say it is a "PRI" how will that effect the ID

 

[merlinman]

Within the PRI programming, you can provide the "NUMBER TO SEND" on each PRI trunk.

You can find out if it is a PRI by doing a PRINT of the PRI and see if it has anything programmed in it.

 

[phonesrus]

A "Super Trunk" is a line side E&M trunk, which by its design does not (cannot)send out CPN, nor is it capable of inbound "Caller Id". This is probably provided by one of the AT&T family of aquisitions, since that is their name for the service. (sic)!

 

[SYQUEST]

Correction to above: SUPERTRUNK is a TRUNK SIDE offering from 5ESS and DMS100 switches from Pacific Bell in California (other locales used different names for the same type of offering). It is provisioned on DS1. The line side is analog dialtone, 2-wire Loop/Groundstart ONLY. Because of the CO switch software and the trunk functionality in those switches with Supertrunk, there is NO way to provide CID in either call direction. This offering came about in the mid 1990s and could use "commom block" numbers and DID/DOD call transfers like Centrex and other options.

All trunking in the 5ESS and DMS100 series switches comes out at the DS1 level regardless if they are used as DID, DOD, interoffice, Supertrunk, PRI, or SS7. The service providers assign them as needed, either as whole DS1s or for DID service terminate them on channel banks and sent them out on copper pairs.

If your customer wants CID then they need to change the Supertrunk service to PRI ISDN. There is lots of history on this site to support a Supertrunk to PRI conversion. You just have lots of reading, unless you are familiar with the process.

Hope this helps!

....JIM....

 

[phonesrus]

SY,
You are correct as to the "trunk side" connection, it was late and I was tired, BUT SBC-Texas, at least, supplied this service "Super Trunk" as E&M tie with DNIS digits. I have had several, most converting to PRI later. But still no delivery of CPN/BN to the called party, nor inbound "caller-id".

 

[please123]

In Southwestern Bell/SBC/AT&T the Super Trunk is a regular 24 channel robbed-bit T-1.
For Caller Name & Number delivery (Outbound Caller ID) the provider will have to provide it. I know for a long time they couldn't but they should be able to now.

If it was a SmartTrunk it would be 23B + 1D PRI and the phone system would have to do it.

 

[SYQUEST]

None of the Generic software updates for the 5ESS have added that capability to the SuperTrunk offering to date and they don't plan to!

....JIM....